WorkSource Specialist 5-Lead: Pullman/Hybrid

State of Washington•Whitman County – Pullman, WA

2d•Hybrid

About The Position

This position works in-person at the WorkSource office in Pullman, WA. The incumbent will have the ability to travel occasionally to support the Clarkston office and provide virtual support to the Colville office. This position will be eligible for 1 day a week of Hybrid work after training. The ideal candidate for the WorkSource Specialist 5 position is a dynamic, compassionate, and dedicated professional who embodies our core values of love and respect for all. This individual is committed to our mission of contributing to healthy communities by providing equitable access to resources that improve economic security. The candidate should have a proven track record of delivering superior employment services with kindness and technical expertise. They should be a respected leader who can provide technical assistance to staff and supervisors, while also empowering their team members. As a working lead, the ideal candidate will be comfortable providing direct service to customers alongside the team they lead. They should be adept at managing a variety of duties and tasks and be able to effectively allocate their time to ensure all tasks are completed efficiently and effectively. In alignment with our vision, the ideal candidate will strive to ensure that everyone in Washington has full access to the opportunities, power, and resources they need to flourish and achieve their full potential. They will be a key contributor to our goal of creating a society where everyone can thrive.

Requirements

One year as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR A Bachelor's degree AND four years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking, which includes the experience listed below OR a combination of education and/or relevant experience equal to 8 years in the required experience below
Leadership and Team Management Expertise: Ability to set direction, build trust, motivate staff, and elevate team performance
Service Coordination Skills: Proficiency in managing workforce support efforts
Process Optimization Expertise: Ability to refine workforce service operations
Customer-Centered Career Development Expertise: Ability to deliver personalized workforce services
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Responsibilities

Support the supervisor in maintaining high-quality hybrid service delivery and operational compliance by monitoring daily activities, reinforcing established performance expectations, and ensuring staff work aligns with program, contract, and WorkSource system requirements
Coordinate daily workflow, assignments, and staffing coverage to ensure efficient operations and high-quality in-person and virtual service delivery
Apply and reinforce federal and state laws, regulations, policies and program requirements in daily service delivery and ensure staff follow established procedure.
Maintain a thorough understanding of employment and training directives, expectation and performance standards; reinforce them through coaching, guidance and corrective support
Deliver in-person and virtual frontline services to individuals and groups in order to maintain core competencies, fill service delivery gaps, and support expert knowledge of program and contract operations
Deliver comprehensive customer-centered employment and training services; job readiness & job search activities, labor market information, job matching & development, employment & service referrals, orientations and workshops, barrier resolution, coaching, outreach, case management and support services, follow-up activities
Assess knowledge, skills, abilities, and customer needs to inform development of individualized service and employment plans; conduct interviews, complete needs assessments, identify appropriate services or training, determine eligibility, create service strategies and employment plans
Record accurate services, case notes, service plans, enrollments, exit outcomes, and program-related expenditures; enter and validate data across systems; comply with state and federal data entry procedures and case management protocols
Monitor program performance using local and agency reporting systems; create and disseminate performance reports as required by supervisors and managers