WorkSource Specialist 4: Clarkston/Hybrid

State of Washington•Asotin County – Clarkston, WA

2d•Hybrid

About The Position

This position works in-person at the WorkSource Clarkston office. Only residents of Washington State are eligible to apply for this position. The ideal candidate for the WorkSource Specialist 4 role is a dynamic and resourceful professional who is deeply committed to delivering customer-centered employment and training services. They possess a proven ability to conduct insightful individual assessments, manage complex caseloads, and facilitate critical support services to help job seekers overcome barriers and achieve sustainable employment. Skilled in developing tailored employment service plans, they are adept at navigating program regulations, securing training resources, and guiding customers through every step of their workforce journey. Their coaching and mentoring skills enable them to connect meaningfully with individuals from diverse backgrounds, including those with significant employment challenges. This candidate is also a confident communicator and facilitator, capable of leading workshops and orientations that meet the unique needs of special populations. With a solid grasp of instructional strategies, they can adapt learning experiences to accommodate various styles and interests. They utilize labor market information and formal assessment tools to craft personalized employment and training solutions, bringing clarity and direction to each customer’s goals. Their background includes curriculum development and classroom instruction, reflecting a genuine commitment to educational and workforce empowerment. Beyond individual service, the ideal candidate is a skilled collaborator and community ambassador. They build and maintain productive relationships with employers, partners, and service providers, actively promoting agency programs and cultivating job opportunities. Their organizational savvy enables them to manage records with precision and maintain compliance with program protocols. Whether supporting front-line office operations or representing WorkSource in the field, this professional thrives in a fast-paced, service-oriented environment where making a measurable impact in people’s lives is the ultimate reward. About the Workforce Services Division: Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services. To request a detailed position description, click here .

Requirements

One year (1) as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR A bachelor’s degree and three (3) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking. A master’s degree will substitute for one (1) year of the required experience. OR A combination of education and/or relevant experience equal to seven (7) years.
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications.
Process Completion Skills: Proficiency in finalizing referrals and program access.
Employability Plan Development Expertise: Ability to structure personalized career growth strategies.
Collaboration Skills: Proficiency in working with service providers for coordinated support.
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance.
Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Assess customer needs, determine eligibility for specialized programs, and create personalized employment and training plans.
Conduct interviews, provide coaching and mentoring, and help remove barriers to employment by connecting individuals to support services and resources.
Lead workshops, deliver classroom instruction, and use assessments and labor market information to guide customers toward meaningful career pathways.
Maintain accurate records, coordinate with partner agencies, and collaborate with local employers to identify job openings and training opportunities.
Conduct individual interviews to articulate program services and activities; identify components such as individualized and training services, applicable to customer need.
Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
Develop individual employment plans; guide customers to effectively use in employment and training programs and services.
Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
Provide outreach and follow up services to customers.
Provide coaching and mentoring to instruct and guide customers that have employment barriers.
Effectively use a variety of instructional strategies that meet the customer’s needs, interests, and learning style.
Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer.