WorkSource Specialist 3 Non-Perm Grays Harbor

State of Washington•Grays Harbor County – Aberdeen, WA

2d•Onsite

About The Position

This is a non-permanent position anticipated to last 12 months. The ideal candidate for the WorkSource Specialist 3 role is a resourceful, customer-focused professional who is passionate about helping individuals and communities thrive through meaningful employment. They bring a strong commitment to equity, access, and high-quality service, ensuring every job seeker and employer receives the support they need to move forward. This position is based on-site Monday through Friday, from 8 a.m. to 5 p.m., at Grays Harbor College, 1620 Edward P. Smith Drive, Aberdeen, WA — Building 2000, Room 2315. The ideal candidate embraces the value of in-person collaboration and community engagement, contributing to a welcoming environment where customers can access comprehensive employment and training services. This candidate excels in direct service delivery, whether working one-on-one with customers, facilitating group workshops, or engaging employers to understand their hiring needs. They are confident navigating multiple programs, tools, and service pathways, and they adapt quickly as customer needs shift throughout the day. Above all, this candidate is motivated by the belief that connecting people to employment strengthens families, businesses, and communities. They are ready to partner with job seekers, employers, and community organizations to support economic stability and opportunity in Grays Harbor. About the Workforce Services Division: Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Requirements

Option 1: One (1) year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
Option 2: A Bachelor's degree and two (2) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking
Option 3: A combination of education and/or relevant experience equals six (6) or more years.
Employment Coaching Expertise: Ability to provide career guidance and training.
Workforce Development Knowledge: Proficiency in outlining employment options.
Employment Support and Referral Expertise: Ability to assess job seekers’ needs effectively.
Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services.
Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms.
Customer Satisfaction and Follow-Up Expertise: Ability to assess job seekers' experiences and service outcomes.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Provide routine, customer-centered employment services designed to help individuals achieve their career goals.
Assess knowledge, skills, and abilities to determine appropriate employment and training activities and benefits.
Perform records management functions in accordance with agency and program procedures.
Facilitate orientations and workshops.
Develop and maintain relationships with businesses, partners, and other service providers.
Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs.
Administer skill, interest, and aptitude tests using formal tools.
Identify employment and/or training goals.
Develop and monitor service plans.
Develop recommendations for continuous engagement.
Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement.
Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services.
Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training.
Provide appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
Record and maintain case notes, service plans, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems.
Enroll qualified customers into basic Workforce Innovation and Opportunity Act (WIOA) Title 1 services.
Provide basic information on how to apply for unemployment benefits; direct UI customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.