Workshop Manager - DEN

TCR•Denver, CO

About The Position

The Workshop Manager leads technicians on the workshop floor and oversees the performance of the Denver maintenance operation. The role is accountable for delivering excellent service and complying with quality standards, promoting safe working practices, improving daily operations, and ensuring technicians complete paperwork to a high standard. The manager coaches and motivates the team, takes responsibility for teamwork, and has end-responsibility for quality, efficiency, safety, and resources within the unit. Using TCR processes and procedures and SAP, the manager coordinates labor and resource allocation, manages stock, advises management on planning feasibility and bottlenecks, tracks maintenance and work-package progress, supports production and quality reporting, evaluates and signs inspection lists, and implements contingency procedures. The role provides technical guidance and professional-development support to team members, coordinates with customers, suppliers, and TCR departments, and communicates operational information. It also contributes to continuous improvement through quality measures, procedure updates, technical improvements to equipment, workshop administration, work orders, invoice preparation, and time control. The Workshop Manager demonstrates active safety leadership and helps continuously improve TCR’s safety performance and OHSA management system.

Requirements

Expert technical background in GSE maintenance and repair, including mechanics, hydraulics, electricity, air pressure, air-conditioning/refrigeration units, and electrical systems.
Ability to make complex decisions under pressure.
Stress resistance.
Ability to assist in implementing formal quality improvement.
Continuing commitment to an OHSA-friendly working environment, including seeking and attending additional safety education classes beyond those required.
Ability to act as a role model and be a team player.
Strong communication skills.
Drive for excellence.
Good MS Office 365 skills.
Leadership skills, including facilitating teamwork, communicating a vision, effective delegation, managing change and conflict, and directing others.
Fluent English, both oral and written.

Nice To Haves

Ability to make complex decisions while under pressure.

Responsibilities

Lead, coach, and motivate workshop technicians; foster teamwork and take responsibility for the team.
Take end-responsibility for quality, efficiency, safety, and resources within the unit.
Implement TCR processes and procedures, using SAP to manage workshop operations.
Coordinate resource and labor allocation with management.
Manage stock by determining and ordering needed resources, including spare parts and office supplies.
Advise management on planning feasibility, viable solutions, and bottlenecks.
Identify and visualize planned maintenance and outstanding problems using available systems.
Track work-package progress, disruptions, maintenance, standard times, bottlenecks, backlog, and feasibility within the given mandate.
Help team members make production figures and quality data visible to operations.
Create, check, evaluate, and sign inspection lists; implement contingency procedures.
Instruct team members in maintenance and fault response to support safe maintenance of vehicles and equipment.
Transfer knowledge to support team members’ professional development.
Coordinate and evaluate activities with customers, suppliers, and TCR departments.
Communicate customer information that affects operations to team members and advise customers about vehicle and equipment availability.
Contribute professional knowledge to establish quality measures with management and propose improvements to procedures and work agreements.
Investigate and implement technical equipment improvements to reduce unit costs and increase customer availability.
Perform technician-specific tasks and associated responsibilities and authorities.
Take end-responsibility for workshop administration in coordination with relevant departments, including work orders, invoice preparation, and time control.
Demonstrate active safety leadership and implement initiatives to improve TCR’s safety performance and OHSA management system.