Workshop Manager - DEN

TCR•Denver, CO

5d•$95,000 - $110,000

About The Position

The Workshop Manager leads the technicians on the workshop floor and oversees the performance of the Denver maintenance operation. The role is accountable for delivering high levels of service and compliance with quality standards, promoting safe working practices, improving daily operations, ensuring technicians complete paperwork to a high standard, and maintaining quality for customers. The manager leads, coaches, and motivates the team and takes responsibility for quality, efficiency, safety, resources, and teamwork within the unit. Using TCR processes and procedures and SAP, the manager coordinates resource and labor allocation; manages stock and orders needed resources; advises management on planning feasibility, solutions, and bottlenecks; monitors maintenance plans, work-package progress, standard times, and backlogs; supports visibility of production and quality data; evaluates and signs inspection lists; and implements contingency procedures. The position provides technical instruction and knowledge transfer to team members, coordinates with customers, suppliers, and TCR departments, shares operationally relevant customer information, and advises customers on vehicle and equipment availability. It also contributes to quality measurement and process improvements, investigates technical modifications to reduce costs and improve equipment availability, performs technician-specific tasks, and oversees workshop administration, including work orders, invoice preparation, and time control. The Workshop Manager demonstrates active safety leadership and supports continuous improvement of TCR’s safety performance and OHSA management system.

Requirements

Ability to make complex decisions under pressure.
Stress resistance.
Ability to assist in implementing formal quality improvement.
Commitment to an OHSA-friendly working environment, including seeking additional safety education beyond required classes.
Ability to act as a role model and work effectively as part of a team.
Strong communication skills.
Drive for excellence.
Good MS Office 365 skills.
Leadership skills, including facilitating teamwork, communicating a vision, effective delegation, managing change and conflict, and directing others.
Fluent English, both oral and written.

Nice To Haves

Expert technical background in GSE maintenance and repair, including mechanics, hydraulics, electricity, air pressure, air-conditioning/refrigeration units, and electrical systems (preferred).

Responsibilities

Lead, coach, and motivate workshop technicians; promote teamwork and take responsibility for the team.
Take end responsibility for quality, efficiency, safety, and resources within the unit.
Implement TCR processes and procedures using SAP.
Coordinate resource and labor allocation with management.
Manage stock and determine and order needed resources, including spare parts and office supplies.
Advise management on planning feasibility, viable solutions, and bottlenecks.
Identify and visualize planned maintenance and outstanding problems using available systems.
Track work-package progress, including disruptions and maintenance, by monitoring resources, standard times, bottlenecks, backlog, and feasibility within the given mandate.
Help team members process and make production figures and quality data visible to operations.
Create, check, evaluate, and sign inspection lists; implement contingency procedures.
Instruct team members in maintenance and malfunction response to support safe maintenance of vehicles and equipment.
Transfer knowledge to support team members’ professional development.
Coordinate and evaluate activities with customers, suppliers, and TCR departments.
Share customer information that may affect operations with team members and advise customers on vehicle and equipment availability.
Contribute technical knowledge to establishing quality measurements with management.
Propose improvements, including procedure changes and new work agreements.
Investigate and produce technical equipment improvements or modifications to reduce unit costs and increase customer availability.
Perform technician-specific tasks and associated responsibilities and authorities.
Take end responsibility for workshop administration, including work orders, invoice preparation, and time control, in cooperation with relevant departments.
Drive the safety culture and implement initiatives to improve TCR’s safety performance and OHSA management system.