Workshop Manager and Technical Service Specialist

head-huntress.com•Ponchatoula, LA

8d•Onsite

About The Position

The Workshop Manager & Technical Service Specialist will be responsible for spare parts sales, claim, and repair management for ZOLLERN Drive Technology products. This role involves developing and executing sales strategies, providing customer support and technical consulting, and collaborating with internal teams to ensure high-quality service delivery. The position requires hands-on experience in mechanical systems, particularly gearboxes and winches, and involves frequent travel for on-site service operations, troubleshooting, and repairs.

Requirements

Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
Strong technical understanding and affinity for mechanical systems, ideally in drive technology
Structured and independent working style with a high level of responsibility and reliability
Valid driver's license
Willingness to travel frequently, including international assignments (approx. 35% or more)
Team player with strong communication skills and a customer-oriented mindset
Ability to professionally interact with clients on-site and represent the company
Proficient in MS Office

Nice To Haves

Experience in customer service or technical field service is highly desirable
Experience with ERP systems (Sage) is a plus

Responsibilities

Development and execution of sales strategies to expand into new markets and maintain existing client relationships
Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs
Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
Independent troubleshooting and mechanical repair work, both in-house and at customer locations
Preparation of quotations and technical documentation for spare parts and repair services
Conducting customer meetings, technical inspections, and tailored sales presentations
Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
Processing customer orders in line with deadlines, cost targets, and quality standards
Preliminary contract reviews and support in customer negotiations
Accurate documentation of sales activities, service operations, and market trends
Participation in ongoing training to stay current with product offerings and industry developments.