Technical Service and Support Specialist

Grantek Systems Integration•Burlington, ON

6d•CA$80,000 - CA$95,000•Hybrid

About The Position

As a key member of Grantek’s Technical Service & Support team, you will be responsible for our customers’ technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking. Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the world's most respected Fortune 100 companies and recognized consumer brands. We offer an atmosphere where you can express your creative ideas and talents by working on a variety of projects and technologies. Using today’s leading edge technology, you will partner with clients to solve their most complex manufacturing and industrial information problems.

Requirements

3 - 5 years of relevant industry experience.
EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science, Information Technology or related field required.
Excellent communication skills – both verbal and written.
Valid Driver’s License
Have full-time access to a personal vehicle
Willingness to travel up to 50% throughout the NA
Is flexible with possible shift work; nights and days

Nice To Haves

PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc.
HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
Vision Platforms: Cognex, Datalogic, Keyence, etc.
MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
Database Platforms: Microsoft, Oracle, etc.
Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc.
Project Documentation: Microsoft Office

Responsibilities

Provide technical support and maintenance services, both remote and within customer facilities.
Provide an immediate response to all customer support inquiries.
Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
Prepare and maintain accurate service call documentation.
Engage with internal Engineering personnel.
Train customer manufacturing personnel on applicable manufacturing systems.
Investigate, reproduce and provide technical solutions.
Identify process improvement opportunities.