Technical Support Specialist

Autodesk•Los Angeles, CA

2d•Hybrid

About The Position

Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity. At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills.

Requirements

5 + years in customer service/support.
Excellent written and verbal English skills, with strong phone and interpersonal abilities
Experience with Mac and Windows operating systems
Ability to manage multiple projects simultaneously
Highly motivated and resourceful with strong critical thinking skills.
Must be able to find solutions quickly, even when they are not immediately obvious
Ability to pick up new technology easily

Nice To Haves

Entertainment industry experience is a plus
Experience working with a distributed/remote team is a plus
Experience with Autodesk Flow Capture (formerly known as Moxion ) and/or PIX

Responsibilities

Help clients maximize their use of PIX and Flow Capture products
Manage support requests and resolve technical issues across various platforms
Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks)
Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns
Advise / Educate clients with project workflows, administration, and organization of materials
Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction
Identify and implement process improvements and efficiencies
Track, take ownership of, and resolve issues through to completion
Participate in testing new products and features
Engage in special projects as needed