Workplace Technologies Specialist Operations

GAF•Burgaw, NC

2d•$68,000 - $93,500•Onsite

About The Position

A key member of the Workplace Technology team, the Workplace Technologies Specialist Operations will be responsible for the Implementation and Support of Enterprise Technologies, Hardware, and Plant IT Support. This role will provide onsite support at Residential and Commercial Plants. The Workplace Technology team is dynamic, constantly evolving, and innovative. The Workplace Technologies Specialist Operations must possess the skills to multitask Support and Projects in a fast-paced environment.

Requirements

5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment
Proven Ability to Multitask
Understanding of Mobile Technology (iPhones, Androids, iPads, and Tablets)
Understanding of Plant Network Topology w/ Wireless Troubleshooting skills

Nice To Haves

Bachelor’s Degree Preferred
Knowledge of Google Workspace
Knowledge of Service Now a Plus
ITIL Foundation a Plus

Responsibilities

Laptop / PC Replacements - Properly migrate, procure, and ship back old devices.
Google Workplace Support (GMail, Docs, Sheets, Slides, Meet, Google Drive)
Assist with local Plant support as well as other Plants and HQ remote support
Tablet Provisioning and Support
Assist with Local Plant Network Support
Printer Support & Troubleshooting
Google Meet and AV Equipment Support
Monitor, log and track assigned technical problems in our Ticket Management system (Service Now)
Support IOT & WMS Android Tablets
Support Digital Display Boards
Collaborate with other Plant and Corporate IT Staff
Document procedures, standards, and best practices
Perform Root Cause Analysis for critical issues
Provide support and communicate to GAF leadership