WORKPLACE TECHNOLOGIES MANAGER

Cook County•Chicago, IL

21h•Hybrid

About The Position

Under direction, the Workplace Technologies Manager is responsible for enhancing the digital experience of staff through workplace technologies and services provided by the Health Information Systems Department (HIS) at Cook County Health (CCH). The manager oversees the Workplace Technologies team, including operations, governance, enablement, and engineering. Additionally, this role serves as a crucial liaison between the HIS Department and various departments within CCH, ensuring seamless integration and alignment of workplace technologies with organizational objectives.

Requirements

Bachelor’s degree from an accredited college or university is required (Must provide proof at time of interview)
Seven (7) years of experience supporting workplace technologies services is required
Five (5) years of experience managing IT support, systems, processes, and vendors is required
Three (3) years of experience managing or supervising is required

Nice To Haves

Bachelor’s degree or higher in Information Systems, Computer Science, or a related discipline from an accredited college or university
Experience supporting workplace technology services in a large healthcare system
Experience in defining, measuring, and managing service level agreements (SLAs) and Key Performance Indicators (KPIs)
Proven financial management skills, including operational budget tasks
Awareness of workplace analytics or digital employee experience management tools
Strong working knowledge of IT workplace technology services
Experience with implementing and managing ITIL processes, including knowledge, incident, change, service request, problem management, configuration management, release management, capacity management, and major incident management
Experience with vendor management, including success in conducting RFPs and vendor service transitions
Experience in assessing and mitigating risks associated with workplace technology services
Experience in leading technology change and deployments
Experience managing or supervising personnel working under a collective bargaining agreement

Responsibilities

Leads and manages the Workplace Technologies team, including hiring, coaching, and developing team members
Oversees the management of Workplace Technologies applications and infrastructure, encompassing Microsoft 365 services, collaboration and messaging tools, intranets and portals, generative AI, low/no-code citizen development, unified endpoint management and compliance, printing services, and application and desktop virtualization platforms
Develops and maintains an accurate inventory of all IT assets within the organization, including hardware, software, licenses, and peripherals
Strategically manages Workplace Technologies services and vendors in collaboration with sourcing, procurement, and vendor management teams
Collaborates with Technology, Experience, Human Resources, and other key stakeholders to set the vision, mission, and strategic direction for Workplace Technologies, focusing on enhancing the employee experience and aligning with business goals
Leads efforts to continuously improve Workplace Technologies services, collaborating with internal teams and external partners
Develops and manages the annual budget for Workplace Technologies initiatives, aligning it with overall organizational objectives
Ensures Workplace Technology releases, standards, usage, and licensing comply with corporate policies and security standards
Monitors the performance and usage of Workplace Technologies, identifying opportunities for optimization and improvement
Communicates regularly with stakeholders to provide updates on technology initiatives, solicit feedback, and ensure alignment with business objectives
Stays abreast of new technologies and platforms, guiding the integration of emerging technologies to meet business demands and enhance workforce digital dexterity
Contributes to the development of disaster recovery and business continuity plans for Workplace Technologies team services and maintains documentation for workplace technology products and services
Champions workplace technology services and operations, setting program goals, and measuring impact to demonstrate effectiveness
Establishes and leads a workplace technology steering committee to guide strategic decisions and initiatives
Performs other duties as assigned