Workplace Tech Engineer - (IT Support lvl 3)

Mangopay • Warsaw, IN

59d

About The Position

The Workplace Technology team provides technology tools, systems, and services that enable Mangopay colleagues around the world to communicate, collaborate, and work effectively. The role supports the delivery of usable technology, improves the user experience, and helps colleagues work, collaborate, and innovate with minimal friction.

The Workplace Tech Engineer handles IT incidents and service requests, prepares and deploys workstations, manages IT assets, maintains technical documentation, and supports software and office technology infrastructure across macOS, Windows, iOS, and Android environments. The role may also include additional project work assigned by management.

Requirements

• At least 5 years of Helpdesk or ServiceDesk experience.
• Experience with Google Workspace (G-Suite).
• Experience troubleshooting macOS and iOS.
• Exposure to MDM products such as Jamf and Intune.
• Active Directory administration experience.
• Experience with service desk ticketing systems such as Jira.
• Experience supporting Windows and the Microsoft Office 365 suite of products.
• Understanding of basic networking, including TCP/IP, DNS, and DHCP.
• Security awareness and expertise maintaining related tooling, including endpoint agents, user disk encryption, and personal firewalls.
• AV support experience.
• Excellent verbal and written communication skills in English.
• Excellent time-management skills and ability to manage multiple priorities and break large projects into manageable pieces.

Responsibilities

• Prioritize and diagnose incidents according to agreed procedures and SLAs.
• Complete daily IT checks, investigate incident causes, and seek resolutions in line with agreed SLAs.
• Build new laptop and desktop workstations and carry out IT deployments and moves.
• Manage company IT assets, including ordering, maintaining stock, issuing assets to users, and tracking them.
• Write and update technical and process documentation.
• Install and configure software for macOS, Windows, iOS, and Android.
• Assist with maintaining office IT infrastructure, including Wi-Fi, server installations, telephony, and video conference equipment.
• Undertake additional project work as instructed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed