US Tech Workplace Support Engineer-Manager
About The Position
The Opportunity As a Workplace Support Engineer Manager you will support infrastructure engineering work that helps keep technology services available, secure, and responsive for internal users. As a Manager you will lead teams, coach team members, and manage workstreams while using your knowledge of systems, network architecture, server administration, and cloud environments to guide delivery and address issues with a practical, thoughtful approach. In this role at PwC, you will help shape technology support activities, coordinate priorities across stakeholders, and contribute to improvements that strengthen day-to-day operations within our Internal Firm Services practice.
Requirements
- At least a High School Diploma or the equivalent degree
- At least 4 years of experience
Nice To Haves
- Preference for at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems, Engineering
- Demonstrating infrastructure engineering leadership in manager roles
- Managing workplace support, troubleshooting, and service operations
- Coordinating project planning, budgeting, execution, and completion
- Mentoring teams in system analysis and technical problem solving
- Applying cloud, infrastructure, and security tools across environments
Responsibilities
- Leading workplace support engineering workstreams across infrastructure services, technical support, and platform management
- Managing team priorities, coaching staff, and reviewing deliverables across client-facing technology support activities
- Driving planning, budgeting, execution, and completion of IT project implementation efforts
- Guiding troubleshooting for servers, network reliability, identity and access management, and cloud infrastructure issues
- Coordinating the administration of Microsoft Azure, Amazon Web Services, and hybrid cloud environments
- Overseeing infrastructure monitoring, optimization, and continuity planning to support dependable technology operations
- Applying DevOps practices, continuous integration and continuous deployment, and digital tooling to improve service delivery
- Identifying process improvements, resolving escalated issues, and communicating status across stakeholders and service teams
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
