Workplace Support Ambassador

Acoufelt • Auburn Hills, MI

4d • Onsite

About The Position

The Workplace Support Ambassador serves as the first point of contact for employees, visitors, customers, vendors, and business partners. This position creates a welcoming and professional experience while supporting the daily organization of reception, shared spaces, meetings, and workplace activities. The ideal candidate is dependable, polished, service oriented, and comfortable managing multiple priorities in a fast-paced environment.

Requirements

• High school diploma or equivalent required
• Professional verbal and written communication skills.
• Strong organization, attention to detail, follow through, and time management skills.
• Ability to manage interruptions and changing priorities while maintaining a calm and welcoming presence.
• Ability to exercise discretion, protect confidential information, and use good judgment.
• Reliable attendance and punctuality are essential due to the front-facing nature of the role.

Nice To Haves

• Additional administrative or customer service training is preferred.
• Previous experience in reception, hospitality, customer service, office administration, or a related role preferred.
• Proficiency with Microsoft Outlook, Teams, Word, and basic Excel functions preferred.

Responsibilities

• Welcome visitors promptly and professionally, confirm appointments, notify hosts, and provide directions or assistance as needed.
• Answer, screen, and route incoming calls and general inquiries with courtesy and accuracy.
• Maintain the reception area and nearby shared spaces so they remain organized, professional, and guest ready throughout the day.
• Coordinate visitor access, sign in procedures, badges, safety requirements, and other established security protocols.
• Receive, sort, and distribute mail, packages, deliveries, and incoming documents; coordinate outgoing shipments when requested.
• Assist with conference room scheduling, meeting room preparation, catering, beverages, materials, and cleanup.
• Monitor breakroom and hospitality supplies; assist with ordering, stocking, and maintaining established workplace standards.
• Support employee meetings, training sessions, quarterly events, executive visits, tours, and other company activities.
• Provide general administrative support, including document preparation, data entry, copying, scanning, filing, and maintaining records.
• Communicate workplace notices, facility concerns, and visitor information to the appropriate team members, escalating issues when necessary.
• Serve as backup support for designated administrative functions and collaborate with other team members to ensure continuous front desk coverage.
• Handle confidential or sensitive information with discretion and sound judgment.

Benefits

• Competitive compensation and bonuses
• Comprehensive health insurance including a choice of two medical plans, dental, vision, employer paid health savings account, and voluntary accident, hospital, life, critical illness.
• Paid Time Off starting at 15 days with carry over
• Collaborative wellness program
• Paid volunteer time off
• 401k employer match
• Employee Assistance Program
• Rewards and Recognitions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED