Network Support Tech Lvl I - Highlands IT - FT - 1st Shift

Huntsville Hospital Health System • Scottsboro, AL

1h • Onsite

About The Position

The Network Support Technician provides on-site support to Huntsville Hospital users, delivering customer service, technical expertise, and timely assistance. The position supports installation, upgrades, and maintenance of hardware and software in LAN and WAN environments; performs preventative maintenance on networked equipment; troubleshoots and repairs issues when possible; and coordinates vendor service as needed. The technician advocates for users in all aspects of support.

Requirements

• Associate degree from an accredited college or university in Computer Science or a related field; extensive experience may be considered in lieu of a degree.
• Experience configuring and installing PCs, network printers, peripherals, and software.
• Ability to troubleshoot hardware and software issues in person, over the phone, or remotely.
• Familiarity with Microsoft Office Suite and meeting platforms such as Zoom, Teams, or GoToMeeting.
• Working knowledge of Microsoft Windows operating systems and Local Area Network topologies.
• Ability to lift, move, and install PCs, peripherals, and printers and perform detailed cable management.

Responsibilities

• Configure and install PCs, network printers, peripherals, and software across campuses.
• Troubleshoot hardware and software issues in person, over the phone, or remotely.
• Support installation, upgrades, and maintenance of hardware and software in LAN and WAN environments.
• Perform preventative maintenance on networked equipment.
• Repair equipment when possible and coordinate vendor service as needed.
• Lift, move, and install PCs, peripherals, and printers, including detailed cable management.
• Provide user-focused, timely technical support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree