IT SUPPORT TECH I

ENGINEERING SERVICES & PRODUCTS C•Dyersville, IA

1d•Onsite

About The Position

The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

Requirements

Exceptional keyboarding and phone skills
Above average computer literacy
Demonstrate willingness, desire and ability to learn new skills
Strong written and verbal communication skills
Ability to interact will with different departments and a wide variety of personality types
Professional and competent approach to work environment
Well-developed organizational and multitasking skills
Ability to quickly adapt to change
Ability to manage time effectively and work independently
Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
Familiarity with IT ticketing system or Help Desk
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Effectively communicate with employees and exhibit good customer services skills.
Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications.
General knowledge of computer troubleshooting and hardware installation.
Must be safety conscious and follow all safety guidelines.