US Tech Workplace Support Engineer-Manager
About The Position
As a Workplace Support Engineer Manager, you will support infrastructure engineering work that helps keep technology services available, secure, and responsive for internal users. As a Manager, you will lead teams, coach team members, and manage workstreams while using your knowledge of systems, network architecture, server administration, and cloud environments to guide delivery and address issues with a practical, thoughtful approach. In this role at PwC, you will help shape technology support activities, coordinate priorities across stakeholders, and contribute to improvements that strengthen day-to-day operations within our Internal Firm Services practice.
Requirements
- At least a High School Diploma or the equivalent degree
- At least 4 years of experience
Nice To Haves
- Preference for at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems, Engineering
- Demonstrating infrastructure engineering leadership in manager roles
- Managing workplace support, troubleshooting, and service operations
- Coordinating project planning, budgeting, execution, and completion
- Mentoring teams in system analysis and technical problem solving
- Applying cloud, infrastructure, and security tools across environments
Responsibilities
- Leading workplace support engineering workstreams across infrastructure services, technical support, and platform management
- Managing team priorities, coaching staff, and reviewing deliverables across client-facing technology support activities
- Driving planning, budgeting, execution, and completion of IT project implementation efforts
- Guiding troubleshooting for servers, network reliability, identity and access management, and cloud infrastructure issues
- Coordinating the administration of Microsoft Azure, Amazon Web Services, and hybrid cloud environments
- Overseeing infrastructure monitoring, optimization, and continuity planning to support dependable technology operations
- Applying DevOps practices, continuous integration and continuous deployment, and digital tooling to improve service delivery
- Identifying process improvements, resolving escalated issues, and communicating status across stakeholders and service teams
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
