Workplace Solutions Specialist I

U-Haul • Phoenix, AZ

3d • Onsite

About The Position

Under the direction of the Manager, Workplace Solutions and Standards, the Workplace Solutions Specialist I reviews and responds to employee relations concerns involving current and former U-Haul Team Members, including complaints of discrimination, harassment, and retaliation. The role supports timely, effective resolution and compliance with federal, state, and local employment laws by educating leadership and offering resolution options for consideration. The position is based on-site at U-Haul's Midtown Campus Tower in Phoenix, Arizona, and is full-time and salaried. Regular business hours are Monday through Friday, with scheduling flexibility, including evenings and weekends, required to support business operations, company initiatives, and Team Member needs.

Occasional or infrequent duties include supporting HR technology initiatives; testing system enhancements, documenting results, submitting and monitoring support tickets, and collaborating with technical teams. The specialist may also help prepare and submit position statements and responses to employment-related agencies, including gathering documentation and coordinating with internal stakeholders. Ongoing education includes workshops, U-Haul University courses, and similar external learning opportunities.

Requirements

• 2–3 years of related professional experience, preferably in Human Resources, Employee Relations, Compliance, or workplace investigations.
• Applicants must be legally authorized to work in the United States and must not require employer sponsorship.
• Flexibility in scheduling, including evenings and weekends, is required.

Nice To Haves

• A bachelor's degree in Human Resources, Psychology, Business, or a similar field is preferred but not required.

Responsibilities

• Maintain reasonable and predictable attendance.
• Respond to telephone calls and written communication.
• Maintain effective working relationships with Managers to resolve concerns in alignment with Company policies and procedures.
• Review and analyze employee relations concerns, gather relevant information, and document outcomes in record-keeping platforms.
• Assist Team Members by providing confident, professional, and quality service during every interaction.
• Provide management with best practices regarding performance management, corrective action, and policy application.
• Assist with reviewing and maintaining Company policies and procedures.
• Escalate high-priority and/or high-risk situations to the Manager, Workplace Solutions and Standards for partnership.
• Support HR technology initiatives by testing system enhancements, documenting results, submitting and monitoring support tickets, and working with technical teams to resolve issues.
• Provide backup support for preparing and submitting position statements and responses to federal, state, and local employment-related agencies, including gathering documentation and coordinating with internal stakeholders.
• Participate in ongoing education through workshops, U-Haul University courses, and similar external education.

Benefits

• Medical insurance
• Prescription drug plans
• Dental and vision plan with hearing care discounts
• Onsite medical clinic for Team Members and eligible family members
• Indoor fitness gym at the Midtown Phoenix campus
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• U-Haul Kids Program
• 24-hour Nurse Line
• Wellness Program with Healthier You initiatives and challenges
• Mindset App Reimbursement
• Pet insurance and wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online personal and professional development courses at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-term and long-term disability
• Critical Illness, Accident, and Hospital Indemnity plans
• Business and business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles, and more
• Community involvement and volunteer opportunities
• U-Haul Mothers Program with paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed