Workplace Solutions Specialist I

U-Haul • Phoenix, AZ

2d • Onsite

About The Position

The Workplace Solutions Specialist I reviews and responds to employee relations concerns involving current and former U-Haul Team Members, including complaints of discrimination, harassment, and retaliation. Under the direction of the Manager, Workplace Solutions and Standards, the specialist handles concerns in a timely and effective manner, supports compliance with federal, state, and local employment laws, and educates leadership while providing resolution options for consideration.

This full-time, salaried position is based onsite at U-Haul’s Midtown Campus Tower in Phoenix, Arizona. Regular business hours are Monday through Friday, with scheduling flexibility—including evenings and weekends—required to support business operations, Company initiatives, and Team Member needs. Reasonable and predictable attendance is essential. Applicants must be legally authorized to work in the United States and must not require employer sponsorship.

Requirements

• 2–3 years of related professional experience.
• Legally authorized to work in the United States without requiring employer sponsorship.
• Flexibility in scheduling, including evenings and weekends, to support business operations, Company initiatives, and Team Member needs.
• Reasonable and predictable attendance.

Nice To Haves

• Related experience in Human Resources, Employee Relations, Compliance, or workplace investigations is preferred.
• A bachelor’s degree in Human Resources, Psychology, Business, or a similar field is preferred but not required.

Responsibilities

• Respond to telephone calls and written communication.
• Maintain effective working relationships with Managers to resolve concerns in alignment with Company policies and procedures.
• Review and analyze employee relations concerns, gather relevant information, and document outcomes in record-keeping platforms.
• Provide Team Members with confident, professional, and quality service during every interaction.
• Advise management on best practices for performance management, corrective action, and policy application.
• Assist with reviewing and maintaining Company policies and procedures.
• Escalate high-priority and/or high-risk situations to the Manager, Workplace Solutions and Standards for partnership.
• Occasionally assist with HR technology initiatives by testing system enhancements, documenting results, submitting and monitoring support tickets, and collaborating with technical teams to resolve issues.
• Occasionally provide backup support for preparing and submitting position statements and responses to federal, state, and local employment-related agencies, including gathering documentation and coordinating with internal stakeholders.
• Participate in ongoing education through workshops, U-Haul University courses, and/or external education such as employment law seminars or webinars.
• Maintain reasonable and predictable attendance.

Benefits

• Medical insurance and prescription drug plans
• Dental and vision plan with hearing care discounts
• Onsite medical clinic for Team Members and eligible family members
• Indoor fitness gym at the Midtown Phoenix campus
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program, including Healthier You initiatives and challenges
• Mindset App Reimbursement
• Pet Insurance and Wellness plans
• Career stability and opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online personal and professional development courses at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance and voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident, and Hospital Indemnity plans
• Business and business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles, and more
• Community involvement and volunteer opportunities
• U-Haul Mothers Program with paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed