Workplace Solutions Coordinator

The Hilldrup Companies • Capitol Heights, MD

1d • Onsite

About The Position

This role will coordinate commercial moves for Hilldrup’s Workplace Solutions accounts, managing the process from order initiation through delivery. It involves frequent communication with clients, agents, and internal teams to ensure a seamless experience. The coordinator will proactively resolve issues, maintain detailed records, and handle multiple moves monthly. The individual will oversee all aspects of the move process—from the initial order through successful delivery, serving as the primary point of contact for customers to ensure a smooth and professional experience. This requires frequent interaction with United Van Lines agents, national account representatives, customers, and internal staff, including operations and sales, to align logistics and services. Responsibilities include receiving and updating move orders, working closely with origin and destination agents, adjusting registrations, confirming details like crew assignments, scope changes, and delivery timelines, and coordinating services such as ETAs and destination support. The role also involves preparing required reports and correspondence, making occasional site visits to build and maintain strong client relationships, identifying potential issues early and resolving them efficiently, and keeping customers and internal stakeholders informed. After-hours support for assigned accounts may be required. The coordinator will maintain active files, manage logistics across service lines including air cargo and trucking, and stay flexible to support evolving business needs.

Requirements

• High school diploma or equivalent
• One to two years customer service experience
• Customer Focused
• Collaborative
• Communicative
• Resilient
• Strive for inclusion of others
• Solution-finder
• People-person
• Organized
• Microsoft Office

Responsibilities

• Oversee all aspects of the move process from initial order through successful delivery.
• Serve as the primary point of contact for customers, ensuring a smooth and professional experience.
• Interact frequently with United Van Lines agents, national account representatives, customers, and internal staff (operations and sales) to align logistics and services.
• Receive and update move orders from account representatives and prospects.
• Work closely with origin and destination agents, adjusting registrations as needed and confirming all details.
• Coordinate services such as ETAs and destination support.
• Prepare required reports and correspondence.
• Make occasional site visits to build and maintain strong client relationships.
• Identify potential issues early and take the initiative to resolve them efficiently.
• Keep customers and internal stakeholders informed.
• Provide after-hours support for assigned accounts as needed.
• Maintain active files.
• Manage logistics across service lines including air cargo and trucking.
• Stay flexible to support evolving business needs.

Benefits

• Award-winning workplace
• Employees feel valued
• Encouraged to grow professionally
• Empowered to build lasting careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED