Workplace Product Experience (Product Manager)

DXC Technology

About The Position

Job Description: Key Responsibilities Conduct market analysis to understand customer needs, competitors, and market trends. Partner with key groups internally to gather qualitative and quantitative customer insights (interviews, surveys, analytics). Own the roadmap and execution of org-wide experience initiatives, ensuring alignment with strategic priorities, product line roadmaps, and org-wide improvement areas. Own experience programs end-to-end across workplace products including facilitation of product level cadences to drive visibility and communication of workplace experience programs Create and maintain standardized processes and frameworks that product teams can adopt relevant to any experience programs. Define clear success metrics and use data to evaluate experience quality, adoption trends, and program effectiveness. Partner closely with product, design, and customer facing teams to ensure application of workplace product level requirements. Partner closely with Sales Enablement and Marketing contacts to develop org-level / product level process to improve storytelling and sales account partnerships Collaborate with marketing, sales, and customer success on workplace experience product launches, sales plays, and/or revenue programs Collaborate on inventory and visibility of enablement materials – identify gaps (i.e. demos, training materials, FAQs, and product positioning, etc.) and drive programs to close gaps Manage the full lifecycle of the workplace experience programs - from concept to launch to ongoing improvements. Track product performance through KPIs, analytics dashboards, and customer feedback. Identify opportunities for product innovation, differentiation, or cost efficiency. Collaborate with cross‑functional partners to deliver enhancements that improve customer outcomes and reduce operational complexity. Collaborate with UX Strategist and UX Service Designer to align product standards to experience goals Collaborate with UX Strategist, UX Service Designer, Product teams and customer orgs to develop org-wide feedback framework to keep VOC visible and accessible Monitor the performance of implemented workplace product standards and iterate based on feedback and evolving business needs. Promote a culture of continuous improvement and customer‑centric thinking across product teams. Lead org-wide product management standards improvements Partner with Product Leaders to understand key market trends across the org Assist in the development and execution of specific elements of the offerings and Go-To-Market strategy. Contribute to the creation and maintenance of internal and external strategic plans for offerings and alliances. Participate in the negotiation and management of strategic alliances and partnerships. Collaborate with team members to ensure the successful execution of strategic initiatives. Assist in the analysis of market trends, competition, and customer needs to identify opportunities for growth. Work closely with team members and provide support in their professional development. Contribute to tracking and reporting on key performance metrics and KPIs.

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in corporate leadership roles
Proficiencies in strategic planning, team management, and business development
A continuous learner that stays abreast of industry knowledge and technology
Experience as a Product Manager with a focus on customer experience, process design, or cross‑functional initiatives.
Strong understanding of product development practices and customer‑centric design principles.
Demonstrated ability to build and operate frameworks or processes that scale across teams.
Excellent communication and facilitation skills, with the ability to influence without direct authority.
Analytical mindset with experience defining and interpreting experience‑focused metrics.
Comfortable working in ambiguous environments and driving clarity across multiple stakeholders.
Experience collaborating with user experience and service design teams.

Nice To Haves

Advanced degree in a relevant field is a plus
Relevant certifications are a plus

Responsibilities

Conduct market analysis to understand customer needs, competitors, and market trends.
Partner with key groups internally to gather qualitative and quantitative customer insights (interviews, surveys, analytics).
Own the roadmap and execution of org-wide experience initiatives, ensuring alignment with strategic priorities, product line roadmaps, and org-wide improvement areas.
Own experience programs end-to-end across workplace products including facilitation of product level cadences to drive visibility and communication of workplace experience programs
Create and maintain standardized processes and frameworks that product teams can adopt relevant to any experience programs.
Define clear success metrics and use data to evaluate experience quality, adoption trends, and program effectiveness.
Partner closely with product, design, and customer facing teams to ensure application of workplace product level requirements.
Partner closely with Sales Enablement and Marketing contacts to develop org-level / product level process to improve storytelling and sales account partnerships
Collaborate with marketing, sales, and customer success on workplace experience product launches, sales plays, and/or revenue programs
Collaborate on inventory and visibility of enablement materials – identify gaps (i.e. demos, training materials, FAQs, and product positioning, etc.) and drive programs to close gaps
Manage the full lifecycle of the workplace experience programs - from concept to launch to ongoing improvements.
Track product performance through KPIs, analytics dashboards, and customer feedback.
Identify opportunities for product innovation, differentiation, or cost efficiency.
Collaborate with cross‑functional partners to deliver enhancements that improve customer outcomes and reduce operational complexity.
Collaborate with UX Strategist and UX Service Designer to align product standards to experience goals
Collaborate with UX Strategist, UX Service Designer, Product teams and customer orgs to develop org-wide feedback framework to keep VOC visible and accessible
Monitor the performance of implemented workplace product standards and iterate based on feedback and evolving business needs.
Promote a culture of continuous improvement and customer‑centric thinking across product teams.
Lead org-wide product management standards improvements
Partner with Product Leaders to understand key market trends across the org
Assist in the development and execution of specific elements of the offerings and Go-To-Market strategy.
Contribute to the creation and maintenance of internal and external strategic plans for offerings and alliances.
Participate in the negotiation and management of strategic alliances and partnerships.
Collaborate with team members to ensure the successful execution of strategic initiatives.
Assist in the analysis of market trends, competition, and customer needs to identify opportunities for growth.
Work closely with team members and provide support in their professional development.
Contribute to tracking and reporting on key performance metrics and KPIs.