Workplace Operations Technician

The Millennium Group•New York, NY

About The Position

The Workplace Operations Technician supports workplace operations, including customer service, mail services, facilities, and reception coverage. The role helps keep the customer service area staffed and functional, maintains records and files, handles work tickets, supports furniture moves and event setups, and assists with town hall meetings and live events. The technician also monitors equipment condition and maintenance, handles onsite and floor deliveries, communicates with client contacts as needed, and keeps the manager informed about operational efficiencies and potential problems. The position requires flexibility, prioritization, and leadership qualities.

Requirements

High school diploma or GED equivalent.
Ability to lift up to 50 lbs.
1 to 2 years of customer service experience.
1 to 2 years of experience in a corporate environment.
1 to 2 years of experience in building services.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to appropriately handle confidential and highly sensitive material.
Good working knowledge of computer basics.

Responsibilities

Ensure the Customer Service area is staffed and functional.
Maintain records and files.
Handle work tickets when providing coverage and during lunches.
Provide backup support for staff functions in mail services, facilities, and reception.
Support furniture moves and event setups.
Prepare for town hall meetings and live events.
Ensure equipment is in good working order and support equipment maintenance.
Interface with the client contact when required.
Keep the manager informed of operational efficiencies and potential problems.
Set priorities and provide facilities and receptionist coverage upon request, including lunches and breaks.
Handle onsite and floor receiving and deliveries.
Adapt to changes and demonstrate leadership qualities.