Workplace Operations Manager

Knit•New York, NY

12h•$90,000 - $110,000•Hybrid

About The Position

Knit is an AI-native startup with real traction and blue-chip customers. Our NYC team is high-performing and fun, and we're at the size where the person who builds this defines it. If you're looking to be creative and make your mark, we'd love to meet you. At Knit, the workplace is part of the product we build for our team. We're looking for someone to own it — the space, the hybrid experience, and everything that makes a workday here frictionless. You'll anticipate what people need before they ask, and you'll build the systems that keep working as we grow.

Requirements

A high level of care and detail-orientation
A systems thinker. You'd rather build the process once than do the task fifty times
A creative community builder
Comfortable with ambiguity — you'll shape much of this role yourself
Experience owning workplace, office, or people operations at a growing company.
Technically proficient with tools like Google Suite, Slack, and Rippling

Nice To Haves

An office move or build-out is a strong plus

Responsibilities

Partner with the Head of Operations to execute an office move; on time and on budget
Make the office just work. Space, vendors, supplies, food, and IT logistics are frictionless, for both in person and virtual employees
Support day-to-day People Operations activities, including employee onboarding and offboarding, support requests, IT and equipment coordination, and other operational needs throughout the employee lifecycle
Own onboarding logistics so every new hire's first week sets a warm and high-performing tone
Be the first line for logistical and IT needs. You don't need to be an IT pro, but you can troubleshoot and escalate as needed
Build community. Build connection between our in-person and remote employees
Run the social calendar. You'll host at least one social event a month, spanning different formats (not just happy hours)
Build systems to automate manual work