Workplace Innovation Pilots, Manager

Salesforce•Chicago, IL

3d•Hybrid

About The Position

The Workplace Innovation Pilots Manager supports the end-to-end execution of workplace pilots that test physical spaces, digital tools, and employee experiences, enabling data-driven decisions across Real Estate and Workplace Services (REWS). The Workplace Innovation team uses site studies, data, and pilots to evaluate office utilization and translate findings into design standards, policy adjustments, and portfolio decisions. The role reports to the Director of Workplace Innovation and is based in San Francisco, Chicago, or Atlanta, with an office-flexible arrangement requiring three days per week in the office and up to 25% travel. The manager develops project plans aligned with pilot objectives, works with stakeholders to define success metrics and mixed-methods evaluation approaches, and coordinates workstreams across design, project delivery, operations, data and technology, communications, and employee engagement. They maintain plans, facilitate recurring syncs, manage dependencies and risks, and escalate decisions when needed. They also synthesize quantitative and qualitative findings into recommendations, improve reusable pilot tools and methods, and apply AI tools to automate tracking, analysis, summaries, and reporting.

Requirements

At least 4 years of experience in program or project management, workplace strategy, real estate, design research, or a related field.
At least 2 years of experience leading work through others.
Proven record of delivering complex, cross-functional projects with multiple stakeholders and competing priorities.
Excellent written, verbal, and presentation skills, including experience writing for and presenting to senior leaders.
Strong organization skills and ability to manage several pilots at different stages simultaneously.
Comfort with ambiguity and an experimental mindset, including willingness to learn from pilots that disprove an idea.

Nice To Haves

Background in workplace experience.
Project management certification (PMP or equivalent), or experience with Agile and stage-gate methods.
Experience with Slack, Google Workspace, Tableau, and AI agents.
Experience with programs spanning multiple regions or time zones.
Willingness to travel to pilot sites as needed.

Responsibilities

Manage pilot lifecycles, including kickoffs, workstreams, monitoring, and closeouts, keeping projects on scope, schedule, and budget.
Develop project plans aligned with pilot objectives.
Partner with stakeholders to define success metrics and mixed-methods approaches for understanding pilot impacts and outcomes.
Establish and coordinate workstreams across design, project delivery, operations, data and technology, communications, and employee engagement.
Maintain project plans, facilitate recurring syncs, identify dependencies, surface risks, and escalate decisions to program sponsors as needed.
Synthesize quantitative and qualitative findings with workstream leads into insights and recommendations.
Maintain and improve templates, trackers, the pilot playbook, and methodology; capture lessons learned and make approaches reusable across REWS.
Use AI tools to automate tracking, analysis, summaries, and reporting, and share effective practices with the team.