Workplace Experience Supervisor

SPS North America • Minneapolis, MN

2d • $23 - $24 • Onsite

About The Position

We are seeking a dynamic, hospitality-driven professional to join our team as Workplace Experience Supervisor. In this role, you will lead a team of four Concierge Associates in delivering an elevated, five-star workplace environment across our corporate office. As the key operational leader across concierge services, workplace presentation, event execution, and facilities coordination, you will serve as a primary point of contact for employees, executives, clients, and vendors. This role is ideal for an experienced hospitality or corporate operations professional who excels at team leadership and creating seamless, high-touch workplace experiences.

The workplace is the foundation of our company culture, productivity, and community. As the Workplace Experience Supervisor, you are the driving force behind how our employees and clients experience our office daily. By leading a high-performing front-of-house team, orchestrating flawless events, and maintaining world-class facility standards, you directly shape employee sentiment, operational excellence, and our brand’s reputation from the moment someone steps inside.

Requirements

• Strong customer service, hospitality mindset, and executive-level presence.
• Proven leadership capabilities with a passion for coaching and team development.
• Exceptional organizational, event planning, and multitasking skills in fast-paced settings.
• High attention to detail, visual aesthetics, and proactive problem-solving.
• Bachelor’s degree preferred, or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with workplace ticketing or room reservation software preferred.
• Dependable, punctual, and highly professional.

Responsibilities

• Supervise, coach, and schedule four Concierge Associates; set best-in-class service standards, manage daily operations, and act as the escalation point for service needs.
• Oversee daily concierge operations, support executive visits and VIP engagements, and innovate ways to enhance employee experience.
• Plan and execute corporate events, client functions, and internal activities; manage the master calendar and lead end-to-end logistics including setup, catering, AV, and on-site support.
• Oversee meeting room readiness, layout reconfigurations (boardroom, theater, collaborative), and daily inspections; partner with IT on AV needs.
• Coordinate catering orders, vendor logistics, and setups; oversee pantry operations to maintain clean, fully stocked, and welcoming break spaces.
• Perform floor walks to enforce presentation and safety standards; partner with facilities, building management, and vendors to submit and resolve maintenance tickets.
• Manage stock levels and reordering for office supplies, pantry products, and event materials; track operational metrics and event logs.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree