Workplace Experience Supervisor

SPS•Minneapolis, MN

1d•Onsite

About The Position

The Supervisor, Workplace Experience is responsible for leading a team of four Concierge Associates in delivering an elevated workplace hospitality experience within a corporate office environment. This role oversees daily concierge operations, workplace presentation standards, meeting and event execution, conference room operations, inventory management, and facilities coordination. The Supervisor serves as a key point of contact for employees, clients, visitors, vendors, and business partners, ensuring a seamless, professional, and client-focused workplace experience.

Requirements

College degree preferred or equivalent professional experience.
3-5 years of experience in hospitality, concierge services, workplace experience, event management, conference services, facilities coordination, or related fields.
Previous supervisory or team leadership experience preferred.
Strong hospitality and customer service orientation.
Excellent leadership, communication, and interpersonal skills.
Strong organizational and project management abilities.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and problem-solving skills.
Proficiency with Microsoft Office Suite, Outlook, Teams, and workplace management systems.
Experience with event management, room reservation, and facilities ticketing platforms preferred.

Responsibilities

Supervise, coach, and develop a team of four Concierge Associates.
Establish and maintain high standards for customer service, hospitality, and workplace operations.
Conduct team meetings, training sessions, and performance discussions.
Ensure appropriate staffing coverage and service support across all workplace functions.
Serve as the escalation point for service-related issues and concerns.
Oversee daily concierge operations and front-of-house services.
Deliver an exceptional experience for employees, clients, and visitors.
Support executive visits, VIP meetings, and client engagements.
Maintain a professional, welcoming, and client-ready workplace environment.
Identify opportunities to enhance workplace hospitality and employee experience.
Plan, coordinate, and execute meetings, corporate events, employee engagement activities, and client functions.
Lead weekly event planning meetings with stakeholders and support teams.
Maintain and manage the office event calendar and event tracking tools.
Communicate event requirements, timelines, and updates to meeting hosts and stakeholders.
Coordinate event logistics, including room setup, catering, audiovisual support, signage, and special requests.
Provide on-site event support to ensure successful execution and a positive attendee experience.
Oversee meeting room readiness and presentation standards.
Coordinate setup and reconfiguration of conference rooms and multipurpose spaces, including boardroom, classroom, theater, and collaborative layouts.
Conduct room inspections to ensure spaces are fully prepared prior to meetings and events.
Partner with technology teams to address audiovisual and room functionality needs.
Coordinate catering services for meetings, events, executive functions, and client engagements.
Manage catering orders, vendor communication, setup, refresh services, and breakdown activities.
Ensure food and beverage presentations meet hospitality and service standards.
Oversee pantry operations and maintain hospitality spaces in an organized, fully stocked condition.
Conduct routine floor walks and workplace audits to ensure cleanliness, safety, functionality, and presentation standards are maintained.
Inspect conference rooms, pantries, reception areas, common spaces, and storage areas.
Identify facility-related issues and coordinate corrective actions.
Submit, monitor, and follow up on maintenance and repair tickets.
Partner with facilities teams, building management, and vendors to resolve workplace issues.
Manage inventory of office supplies, pantry products, hospitality items, and event materials.
Coordinate ordering, receiving, stocking, and replenishment activities.
Conduct inventory audits and maintain accurate records.
Monitor supply levels and identify opportunities to improve efficiency and reduce waste.
Maintain workplace reports, event tracking logs, inventory records, and operational metrics.