Workplace Experience Manager

JLL•Redwood City, CA

2d•$95,600 - $117,100•Onsite

About The Position

Transform at JLL as a Workplace Experience Manager on a prominent Fortune 500 technology client account! You will lead the white glove soft services delivery at our clients bay area corporate campus.

Requirements

High school diploma or GED equivalent
Three or more years of workplace management, facilities management, or related experience in a commercial real estate or corporate environment.
Knowledge of workplace trends, best practices, and industry standards that support productive and engaging work environments.
Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels.

Nice To Haves

Bachelor's degree in hospitality management, business administration, or related field
Knowledge of health, safety, and environmental regulations applicable to the workplace.
Experience with budgeting, cost management, retail management, and vendor contract negotiations.
Proficiency with workplace-management software, CMMS, collaboration tools, and Microsoft Office.
Strong organization, project-management, problem-solving, and prioritization skills.
Flexibility and adaptability to changing workplace needs and strategies.
Customer-service orientation and a commitment to exceptional workplace experiences.
Relevant certification, such as Certified Facility Manager (CFM).

Responsibilities

Oversees the day-to-day workplace environment for the client account, creating a productive, safe, and engaging experience for employees and visitors.
Partners with HR, Facilities, IT, Amenities, Client RE&F and service providers to manage workplace facilities, services, resources, and communications effectively.
Monitor the condition, maintenance, repair, and cleanliness of office spaces, common areas, amenities, and outdoor spaces.
Coordinate with facilities teams and service providers to resolve workplace issues and maintain efficient operations.
Support workplace compliance with applicable health, safety, and environmental standards.
Monitor workplace utilization and identify opportunities to optimize the use of offices, shared spaces, and amenities.
Coordinate office layouts and space plans that support business needs and employee experience.
Manage desk assignments and related moves, adds, and changes in coordination with stakeholders.
Oversee conference room booking practices and address recurring availability or usability issues.
Partner with stakeholders to plan for growth, relocations, and departmental changes that affect workplace space.
Plan and manage reception and visitor-facing workplace services as applicable to the account.
Plan and manage workplace amenities, which may include food service, fitness, and other employee-support offerings.
Manage relationships with workplace service vendors, property management, cleaning, security, and other providers.
Support vendor contracting and monitor service quality, performance expectations, and corrective actions.
Partner with IT to implement and maintain workplace technology, including access control, room booking, digital signage, and audiovisual tools.
Help employees use workplace technology and coordinate troubleshooting or escalation when issues arise.
Provide management and oversight the client’s brand store operations including, but not limited to, inventory management, trade show sales, and other store-related responsibilities and activities.
Manage workplace operating budgets, monitor expenses, review invoices, and identify cost-saving opportunities.
Oversee the workplace work-order ticket process and track ticket acknowledgement and response-time expectations.
Conduct regular vendor performance reviews, identify service gaps, and implement corrective actions when needed.
Support workplace events, activities, and programs that promote well-being, collaboration, inclusion, and morale.
Develop workplace communications, such as announcements, newsletters, and digital-signage updates, to keep employees informed.
Stay current on workplace policies, regulations, and best practices, and support compliance with applicable requirements.