Workplace Experience Manager

Ricoh•New York, NY

21h•$25 - $29•Onsite

About The Position

The Front of House Manager oversees daily front-of-house and workplace operations, ensuring colleagues, clients, and visitors receive a welcoming, professional, and seamless experience. This role leads the onsite team, coordinates workplace services, and ensures the office remains organized, fully operational, and prepared to support daily business needs.

Requirements

High School Diploma or GED required.
3 to 5 years of experience in a related business-to-business (B2B) and/or technical environment.
3 to 5 years of customer-facing experience required.
Demonstrated understanding and knowledge of technology and business systems.
Proficient in Microsoft Office 360 (or equivalent Microsoft Office applications).
Strategic thinking and decision-making skills.
Ability to present information effectively to medium-sized groups.
Strong complex problem-solving capabilities.
Professional customer service skills.
Technical aptitude and ability to learn new technologies.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership, coaching, and employee development skills.
Customer-focused mindset with a commitment to service excellence.

Nice To Haves

2 or more years of management experience strongly preferred.

Responsibilities

Lead and support the Front of House.
Oversee reception coverage and visitor registration.
Ensure meeting rooms, conference spaces, pantries, and shared areas are properly prepared.
Coordinate catering, room setups, and special meeting requests.
Monitor office appearance, cleanliness, supplies, and pantry readiness.
Partner with Facilities, A/V, Security, Mailroom, and other support teams.
Assign daily responsibilities and coordinate coverage for breaks and absences.
Respond to colleague and client requests professionally and promptly.
Address operational concerns and escalate issues when necessary.
Communicate important updates, procedures, and service changes to the team.
Maintain schedules, checklists, service records, and operational reports.
Support the onboarding and training of new team members.
Promote teamwork, accountability, hospitality, and excellent customer service.