Workplace Experience Specialist

Vivid Seats•Chicago, IL

4d•$48,000 - $65,000•Onsite

About The Position

At Vivid Seats, we strive to be the Most Rewarding Ticket Company, not only for our fans, but for our employees as well. We believe the excitement, connection, and energy that fuel unforgettable live experiences should also be reflected in the way we work. As we continue to grow and evolve, we are committed to creating meaningful workplace experiences that support, engage, and celebrate the people who make our success possible. As a Workplace Experience Specialist, you will play a critical role in shaping the employee experience across our offices. You will create environments where employees can do their best work, feel connected to our culture, and receive seamless support throughout their journey at Vivid Seats. This position plays a key role in supporting workplace operations and employee experience across our Chicago headquarters and additional office locations, including Coppell and Las Vegas. Working closely with the Workplace Experience Manager, this position helps ensure our offices are welcoming, organized, and operating efficiently. Through a combination of workplace coordination, employee engagement, communications, and operational support, this role contributes to creating a positive and productive employee experience. We're looking for someone who is equal parts relationship builder, problem solver, and strategic operator. Someone who anticipates needs before they arise, creates processes that scale, and continuously seeks opportunities to improve how we work. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. is passionate about creating exceptional experiences for employees every day.

Requirements

2+ years of experience in workplace experience, facilities, office operations, hospitality, employee engagement, administration, or related fields.
Strong organizational and project management skills with exceptional attention to detail.
Excellent verbal and written communication skills.
Experience coordinating vendors, facilities services, events, or workplace programs.
Demonstrated ability to manage multiple priorities and adapt in a fast-paced environment.
A service-oriented mindset with a passion for creating positive employee experiences.
Strong problem-solving skills and a proactive approach to identifying opportunities for improvement.
Comfort learning and utilizing workplace technology platforms and automation tools.
This role will require you to be in-office M-Th during working business hours.
Regular in-office presence is expected to ensure a high-quality workplace experience for employees and visitors.

Nice To Haves

Experience supporting multiple office locations or hybrid work environments is a plus.
Experience with workplace management systems, visitor management tools, or facilities operations is preferred.

Responsibilities

Support workplace operations for Chicago, Coppell, and Las Vegas.
Coordinate day-to-day office operations, ensuring workplaces are safe, functional, organized, and welcoming.
Partner with building management, security teams, and service providers to address facility needs and workplace improvements.
Maintain office supplies, food and beverage programs, deliveries, inventory management, and workplace amenities.
Coordinate maintenance, repairs, security access, and vendor relationships across locations.
Support workplace safety initiatives, emergency preparedness, and compliance requirements.
Support and create meaningful workplace experiences that foster connection, collaboration, and employee engagement.
Coordinate engagement activities, office events, leadership visits, celebrations, and community-building initiatives.
Partner with the People Team to support onboarding experiences and key employee lifecycle moments.
Help maintain a workplace environment that reflects Vivid Seats' culture, values, and employee experience goals.
Draft workplace and employee communications that are clear, engaging, and informative.
Support company-wide and location-specific communications, newsletters, announcements, and employee resources.
Maintain workplace information, workplace signage, guides, and employee-facing resources to ensure accuracy and consistency.
Assist with the administration and maintenance of workplace systems and tools, including visitor management, workplace scheduling, and employee resource platforms.
Help identify opportunities to streamline processes, improve employee services, and enhance workplace operations.
Gather employee feedback and workplace data to support continuous improvements and informed decision-making.