Workplace Experience Manager

Commure•Mountain View, CA

1d•$140,000 - $160,000•Onsite

About The Position

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role Commure is hiring a Workplace Experience Manager to own U.S. onboarding and the Mountain View workplace experience. This is a hands-on builder role for someone who can design strong programs and personally execute them. You will own the onboarding experience from offer acceptance through the first 90 days, while also leading the day-to-day employee experience at our Mountain View headquarters. You will partner closely with Talent Acquisition, People Operations, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers to connect every part of the employee journey. This includes orientation, manager handoffs, onboarding workflows, workplace operations, employee programming, communications, vendors, reporting, and continuous improvement. The right person is engaging, highly organized, operationally strong, and comfortable working through ambiguity. You should be equally comfortable facilitating a new hire session, improving a workflow, resolving an office issue, managing a vendor, or building a dashboard. This role will initially operate as a highly hands-on owner of the function, with the opportunity to build and manage additional support as the company and workplace needs grow.

Requirements

7+ years of experience in workplace experience, employee experience, onboarding, workplace operations, office operations, or a related People function
Experience independently owning onboarding programs from pre-boarding through the first 90 days
Experience supporting an office environment with approximately 300 to 500 onsite employees or similar operational complexity
Experience managing a small team, office support resources, contractors, or vendors
Strong facilitation and presentation skills, including experience leading onboarding or employee-facing sessions
Strong project and program management skills with the ability to coordinate across People, Talent Acquisition, IT, Security, Finance, Marketing, Facilities, and business leaders
Experience managing vendors, contracts, service levels, workplace spend, and recurring operating costs
Strong written communication skills, including employee communications, manager guides, SOPs, and leadership updates
Strong attention to detail, judgment, organization, and follow-through
Strong Excel, Google Sheets, dashboard, or reporting skills
Experience using HRIS, workflow, project management, or workplace systems to manage processes and reporting
A hands-on working style and willingness to personally execute while also building for the future
Comfort working in a fast-moving environment with ambiguity, changing priorities, and limited existing infrastructure
Ability to work onsite in Mountain View every Monday, Wednesday, and Friday

Responsibilities

Own the U.S. onboarding experience from offer acceptance through the first 90 days
Facilitate weekly new hire orientation in Mountain View and create an engaging, consistent experience for new employees
Establish and maintain onboarding standards, ownership maps, service expectations, and escalation paths across Talent Acquisition, People Operations, IT, Security, Payroll, Facilities, and hiring managers
Ensure new hires are prepared for Day 1, including equipment, systems access, workspace, schedules, communications, and manager handoffs
Build and maintain onboarding materials, manager guides, checklists, templates, communications, and first 90-day frameworks
Partner with hiring managers to develop role-specific onboarding plans, ramp milestones, and early success measures
Improve onboarding workflows in Rippling and other systems
Use automation and AI tools to reduce manual tracking, improve reminders, answer recurring questions, and create visibility into onboarding progress
Build and maintain reporting that tracks Day 1 readiness, onboarding completion, manager participation, new hire feedback, recurring issues, and ramp trends
Gather feedback from new hires and managers and use it to improve the onboarding experience over time
Identify onboarding gaps and drive improvements through clear ownership, process design, documentation, and reporting
Design and deliver workplace programs that strengthen employee connection, collaboration, and engagement
Plan and execute onsite onboarding events, recognition moments, employee gatherings, and company celebrations
Build a thoughtful workplace calendar that creates consistent opportunities for employees to connect
Partner with Marketing and internal communications on employer brand touchpoints, onboarding materials, office communications, and employee-facing programs
Gather employee feedback and use participation and engagement data to improve programming over time
Balance high-quality programming with practical budget and operational considerations
Own the daily employee experience and operating standards for the Mountain View office
Serve as the primary point of contact for workplace issues and ensure concerns are resolved quickly and professionally
Establish workplace service standards, operating procedures, escalation paths, and communication rhythms
Partner with Facilities, IT, Security, and office support resources to maintain a safe, functional, and welcoming workplace
Lead employee communications related to workplace programs, office changes, facilities issues, safety, and onboarding updates
Monitor workplace utilization, employee feedback, service issues, and office trends to identify improvement opportunities
Continuously simplify and improve workplace processes through technology, automation, workflow design, and clear accountability
Manage workplace vendors, contracts, service levels, schedules, renewals, performance, and issue resolution
Partner with Finance on workplace budgets, purchase approvals, forecasting, and spend reporting
Maintain clear visibility into workplace spend, recurring costs, vendor commitments, and upcoming renewals
Own required workplace postings, emergency supplies, safety documentation, and facilities compliance records
Maintain SOPs, trackers, calendars, vendor records, and operating documentation
Ensure workplace operations remain organized, compliant, cost-conscious, and scalable
Provide direction and oversight to office support resources and vendors
Set clear expectations, priorities, schedules, and service standards
Build the operating model for the function and identify where additional support may be needed as the company grows
Develop the business case for future headcount, tools, or vendor support based on workload, service levels, and company needs
Hire, onboard, and manage additional workplace or onboarding support as the function expands