Workplace Experience Manager

K2 Services • New York, NY

1d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a dynamic and hands-on Workplace Experience Manager to lead day-to-day operations while elevating the overall client and employee experience across one or more client sites. This is a working manager role, ideal for someone who thrives in a fast-paced environment, leads by example, and is equally comfortable rolling up their sleeves as they are driving strategy. The Workplace Experience Manager plays a pivotal role in delivering exceptional service through strong client relationship management, operational leadership, and team oversight. This individual is responsible for creating an engaging, hospitality-driven workplace while ensuring operational excellence, client satisfaction, and long-term retention within a high-growth environment. Managing a team of up to 25 employees, this role requires a balance of leadership presence and hands-on execution. The Workplace Experience Manager will actively support daily operations while also driving performance, service innovation, and continuous improvement.

Requirements

• Bachelors Degree
• Proven experience in workplace experience or corporate hospitality
• Prior experience managing teams, ideally 10–25 employees, in a hands-on leadership role
• Strong client-facing skills with the ability to build trust and drive satisfaction
• Operationally strong with the ability to multitask, problem-solve, and execute in real time
• Financial acumen and experience managing budgets and vendors
• A proactive, solutions-oriented mindset with a passion for creating exceptional environments

Responsibilities

• Lead and actively participate in day-to-day workplace operations, ensuring a seamless and elevated experience
• Build and maintain strong client relationships, serving as the primary point of contact for service delivery
• Oversee and develop a high-performing team, providing coaching, guidance, and support in a working supervisor capacity
• Drive service excellence across reception, hospitality, facilities coordination, and workplace services
• Monitor and manage key performance metrics, service levels, and operational targets
• Identify opportunities for process improvement, innovation, and enhanced client experience
• Support business growth initiatives, including identifying opportunities to expand services
• Manage budgets, vendor relationships, and financial performance to align with client expectations
• Provide thought leadership on workplace trends, hospitality standards, and best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Manager