Workplace Experience Lead Associate

The Millennium Group • New York, NY

1d

About The Position

The Workplace Experience Lead Associate supports daily office operations, serves as the primary client contact, and ensures a high‑quality workplace experience. This role oversees mail and package services, facilities support, team coordination, and customer service while maintaining a clean, safe, and efficient environment.

Requirements

• 2+ years of experience in an office, facilities, or workplace services environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong customer service, communication, and phone skills.
• Professional demeanor with the ability to stay calm under pressure.
• Strong judgment, problem‑solving skills, and ability to handle confidential information.
• Flexible, adaptable, and proactive with strong initiative.
• Ability to lift up to 50 lbs.

Responsibilities

• Serve as the main client contact for service needs, issues, and escalations.
• Support and provide coverage for the Workplace Experience Manager.
• Guide team performance, communicate goals, and resolve conflicts.
• Learn and provide coverage for all mail operations.
• Receive, process, and deliver all incoming and outgoing mail and packages.
• Create shipping labels and assist users with shipment needs.
• Maintain clean, safe, and organized workspaces, pantries, and common areas.
• Perform daily facilities walkthroughs and manage building work orders.
• Support conference room setups, including chairs and AV equipment.
• Assist with employee moves and furniture relocation.
• Maintain office supply inventory and copier/kiosk areas.
• Coordinate with building staff and vendors for service requests.
• Ensure bathrooms are stocked and maintained throughout the day.
• Provide general facilities support and complete additional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees