Workplace Experience Assistant I

KEEN Footwear•Portland, OR

13d•$20 - $21•Onsite

About The Position

The Workplace Experience Assistant I provides front-line Workplace services and hospitality to create a superior experience for employees and guests while supporting the team’s operations, service delivery, and continuous improvement. This position is based in the Portland, Oregon area and follows an onsite, in-person work model. Employees are generally expected to work onsite five days per week and reside within a reasonable commuting distance of the Portland office, with flexibility based on business and team needs. Travel may be required up to 5% of the time. The role delivers hospitality at reception, supports visitor and access procedures, responds to communications and scheduling requests, and maintains supplies, shared spaces, and amenities. It also assists with Workplace events, parking passes, invoices, mail, and shipping labels. The assistant helps coordinate service needs, communicate handoffs or delays, and meet team service commitments. The position supports workplace safety by following procedures, escalating hazards or incidents, and participating in safety training and emergency preparedness activities. Duties may change and this description is not a comprehensive list of responsibilities. The anticipated base salary range is $20.38–$21.49 per year. Offers within the range consider relevant experience, skills, education, internal equity, and market considerations; compensation above the posted maximum is not typically available at hire. KEEN is a values-led, independently owned brand founded in Portland in 2003. Its mission is to create original and versatile products, improve lives, and inspire outdoor adventure. The company states that it has donated more than $18 million to nonprofit organizations and causes, including conservation efforts. KEEN describes commitments to giving back, reducing impact, and supporting communities and the places where people work and play. Fuerst Group, KEEN, and Chrome are equal opportunity employers that value an inclusive and diverse community.

Requirements

At least one year of previous workplace, hospitality, customer service, office administrative, or related experience is required.
Strong hospitality, customer service, and communication skills.
Ability to effectively use and learn technologies and systems required for Workplace operations.
Ability to work effectively with coworkers at all levels of the organization.
Excellent attention to detail and follow-through.
Strong organizational skills and ability to prioritize multiple service needs.
Effective teamwork and interpersonal skills, with willingness to support the team’s collective Workplace services and operations.
Any equivalent combination of experience and education that clearly indicates the ability to perform the essential functions may substitute on a year-for-year basis.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Deliver hospitality to employees and visitors, creating a warm first impression.
Operate the reception desk, follow visitor and access procedures, and escalate safety or security concerns as appropriate.
Respond to department communications and scheduling requests using various technologies.
Stock and maintain building office supplies and shared spaces; order additional supplies from external vendors when needed.
Assist with planning and executing Workplace events, including room setup, materials, guest support, and post-event reset; events may occasionally require work after normal business hours.
Support shared-space and amenity readiness and coordinate service needs with appropriate internal partners.
Manage use of the building parking lot by issuing day passes.
File invoices and maintain virtual file organization.
Assist with processing and sorting incoming mail and create shipping labels when needed.
Support Workplace services and operations, communicate handoffs or service delays, and contribute to established team service commitments.
Follow safety procedures, identify and escalate hazards or incidents, and participate in required safety training and emergency preparedness activities.