Workplace Experience Assistant I

KEEN Footwear•Portland, OR

13d•Onsite

About The Position

The Workplace Experience Assistant I provides front-line Workplace services and hospitality to deliver a positive employee and guest experience while supporting team operations, service delivery, and continuous improvement. The role is based in the Portland, Oregon area and follows an onsite, in-person work model, generally working onsite five days per week. Employees are expected to live within a reasonable commuting distance of the Portland office, with flexibility based on business and team needs. Travel may be required up to 5% of the time. The position supports reception and visitor access, responds to communications and scheduling requests, maintains office supplies and shared spaces, and assists with workplace events. Additional work includes coordinating amenity and service readiness, issuing parking day passes, filing invoices, sorting incoming mail, and preparing shipping labels. The assistant supports shared Workplace operations, communicates handoffs or delays, and follows safety procedures and emergency preparedness requirements. Duties and responsibilities may change and the description is not a comprehensive listing. KEEN is a values-led, independently owned brand founded in Portland in 2003. The company describes its mission as creating original and versatile products, improving lives, and inspiring outdoor adventure. It has donated more than $18 million to nonprofit organizations and causes, including conservation efforts, and emphasizes giving back, reducing impact, and supporting communities. KEEN, Fuerst Group, and Chrome are equal opportunity employers and encourage qualified candidates of all backgrounds to apply.

Requirements

One year of previous workplace, hospitality, customer service, office administrative, or related experience is required.
Strong hospitality, customer service, and communication skills.
Ability to effectively use and learn technology and systems required to support Workplace operations.
Ability to work effectively with coworkers at all levels of the organization.
Excellent attention to detail and follow-through.
Strong organizational skills and ability to prioritize multiple service needs.
Effective teamwork and interpersonal skills, with willingness to support the team’s collective Workplace services and operations.
Any equivalent combination of experience and education that clearly indicates the ability to perform the essential functions may substitute on a year-for-year basis.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide hospitality to employees and visitors and create a welcoming first impression.
Operate the reception desk, follow visitor and access procedures, and escalate safety or security concerns as appropriate.
Respond to department communications and scheduling requests using various technologies.
Stock and maintain office supplies and shared spaces; order additional supplies from external vendors when needed.
Assist with planning and executing Workplace events, including room setup, materials, guest support, and post-event reset; event work may occasionally extend beyond normal business hours.
Support shared-space and amenity readiness and coordinate service needs with appropriate internal partners.
Manage building parking lot use by issuing day passes.
File invoices and maintain virtual file organization.
Assist with processing and sorting incoming mail and create shipping labels when needed.
Support the team’s Workplace services and operations, communicate handoffs or service delays, and contribute to established service commitments.
Follow safety procedures, identify and escalate hazards or incidents, and participate in required safety training and emergency preparedness activities.