Workplace Experience Ambassador

SPS-North America•New York, NY

3d•$80,000 - $90,000•Onsite

About The Position

We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.

Requirements

High School Diploma required
Experience in client-facing or hospitality roles in a corporate setting
Strong communication, organization, and problem-solving skills
Tech-savvy, adaptable, and proactive in a fast-paced environment
Professional, discreet, and service-oriented with a polished demeanor

Nice To Haves

Degree in hospitality or related field preferred
Hospitality or customer service certification is a plus

Responsibilities

Greet and welcome clients and guests with warmth and professionalism
Anticipate client needs and deliver personalized, thoughtful service
Maintain client preference profiles to tailor experiences and surprise-and-delight moments
Build lasting relationships and positively shape the office culture
Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
Provide information and arrange services, including transportation, local amenities, and dining experiences
Support document scanning, printing, and office supply delivery
Coordinate catering for meetings and events, ensuring high-quality presentation
Assist in planning and executing office events, including setup, decorations, and guest management
Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
Monitor and restock supplies, manage printers, and secure unclaimed print jobs
Maintain client lounges, reception areas, and shared spaces at a high standard
Gather and analyze client feedback to enhance services and improve experiences
Proactively identify areas for improvement and implement solutions
Be familiar with emergency procedures and guide clients and guests safely in emergency situations
Serve as a point of contact for client safety and well-being