Workplace Ambassador

JLL•New York, NY

20h•$62,000 - $72,000•Onsite

About The Position

As a Workplace Experience Coordinator at JLL, you'll serve as the vibrant heartbeat of our workplace, creating memorable first impressions and seamless experiences for clients, visitors, and employees alike. We believe the most effective teams are built when everyone is empowered to thrive, and you'll play a pivotal role in making that happen through exceptional hospitality and proactive service delivery. This position combines high-touch customer service with operational excellence, requiring you to manage front-of-house operations, coordinate meetings and events, and ensure every interaction reflects both JLL and client values. You'll take ownership of the complete visitor journey while supporting the facilities management team in delivering a world-class workplace experience. Your passion for people, keen attention to detail, and ability to anticipate needs will be essential as you juggle multiple priorities—from managing meeting room reservations and catering coordination to welcoming new joiners and maintaining immaculate standards across all touchpoints. This role offers the opportunity to build meaningful relationships across all levels of the organization while contributing to a collaborative, supportive environment where everyone feels valued and connected.

Requirements

Minimum 3 years of experience in a Front of House, Reception, or Workplace Experience role, preferably within a corporate office or hospitality environment
Exceptional customer service mindset with a genuine passion for creating positive experiences and building relationships with people at all organizational levels
Strong organizational and multitasking abilities with meticulous attention to detail and the capacity to manage competing priorities in a fast-paced environment
Proficiency with office software applications, meeting room booking systems, and facilities management platforms such as Corrigo
Excellent written and verbal communication skills with the ability to interact professionally with diverse stakeholders including clients, vendors, and leadership
Demonstrated ability to work independently with minimal supervision while remaining a collaborative team player who supports colleagues effectively
Physical capability to lift 30-50 pounds and remain on your feet for extended periods while performing workplace inspections and event setup activities
Proven problem-solving skills with the confidence to make decisions quickly, resolve issues proactively, and escalate matters appropriately when needed
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with Amazon Business or similar procurement platforms for ordering office and pantry supplies
Familiarity with workplace management software and visitor management systems used in corporate environments
Background in event coordination or hospitality management with experience supporting both small meetings and large-scale corporate functions
Knowledge of health and safety protocols, emergency procedures, and risk assessment practices in commercial office settings
Demonstrated ability to analyze utilization data and booking patterns to identify opportunities for improving meeting room efficiency and reducing no-shows
Track record of implementing service improvements or innovative solutions that enhanced the workplace experience for employees and visitors

Responsibilities

Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional, polished appearance that embodies JLL's commitment to excellence
Manage the end-to-end meeting room experience including booking coordination, pre-meeting room checks, setup and reset according to specifications, catering requests, AV/VC equipment needs, and inventory management
Conduct daily workplace inspections and walk-rounds to maintain the highest standards of cleanliness and functionality, proactively identifying and logging maintenance issues through the facilities management system
Coordinate hospitality and events by supervising venue setup and breakdown, performing risk assessments, liaising with security and housekeeping teams, and ensuring seamless execution of both internal and client-facing functions
Oversee visitor management protocols including security pass issuance, host notifications, guest escort services, and briefing visitors on emergency evacuation procedures in alignment with security standards
Monitor and replenish pantry supplies multiple times daily, ensure coffee stations and appliances are clean and operational, and coordinate repairs or service calls when equipment malfunctions occur
Process incoming and outgoing mail by sorting, scanning, logging packages, verifying addresses, weighing items, applying postage, scheduling courier pickups, and maintaining tracking records
Provide orientation support for new employees through in-person or virtual tours, share supporting documentation, and help colleagues settle into their workspace with ease and confidence
Manage printing requests by selecting appropriate equipment, loading specialty paper as needed, conducting quality checks, executing jobs, and providing coil binding services when required