Workplace Experience Ambassador

SPS-North America•New York, NY

13h•Onsite

About The Position

The Workplace Experience Ambassador serves as the primary point of contact for employees, clients, attorneys, and guests, delivering a high-touch hospitality and workplace experience in a fast-paced professional services environment. This role is responsible for reception, conference room coordination, office support, mail and package handling, and ensuring that the workplace is welcoming, organized, and operating smoothly. The ideal candidate is service-oriented, highly organized, and proactive, with the ability to anticipate needs, manage multiple priorities, and create exceptional experiences for every visitor and employee interaction.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of experience in hospitality, reception, office services, workplace experience, or a similar customer-facing role in a professional or corporate environment.
Proficiency with Microsoft Office Suite and the ability to learn workplace technology systems.
Strong verbal and written communication skills.
Professional appearance and commitment to delivering exceptional customer service.
Customer Service Excellence – Creates positive and memorable experiences through attentive, personalized support.
Organization and Time Management – Effectively prioritizes multiple tasks and follows through on commitments.
Communication Skills – Communicates clearly, professionally, and proactively.
Attention to Detail – Ensures accuracy and quality in all work.
Adaptability and Initiative – Responds quickly to changing priorities and independently identifies ways to improve operations.

Responsibilities

Greet and assist employees, clients, attorneys, and visitors with a warm and professional demeanor.
Manage visitor check-in procedures and answer/direct incoming phone calls.
Provide personalized support and accommodate special requests to enhance the workplace experience.
Offer office tours and ensure guests are comfortable and well-supported throughout their visit.
Manage conference room calendars and reservations.
Coordinate meeting and event logistics, including room setup, catering, and technology support.
Ensure conference rooms and meeting spaces are clean, stocked, and ready for use.
Conduct regular floor walkthroughs to monitor cleanliness, organization, and supply levels.
Maintain common areas, kitchens, lounges, and shared workspaces.
Restock office supplies, refreshments, and workplace amenities.
Troubleshoot minor office equipment issues and escalate maintenance needs as appropriate.
Process incoming and outgoing mail, packages, and courier deliveries.
Support office staff and executives with administrative tasks, including coordinating lunches and occasional errands.
Liaise with vendors, building management, and service providers to ensure efficient office operations.