Workplace Experience Partner

Constant Contact • Waltham, MA

2d • Hybrid

About The Position

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! As a Workplace Experience Partner, you’ll own the day-to-day experience of our Waltham office, which serves as our headquarters. As part of the HR / People Experience team, you’ll be at the center of how the office operates — handling real-time needs, supporting employees as your customers, and ensuring everything from daily operations to events runs smoothly across the physical and digital workplace. You’ll also partner closely with HR on key employee lifecycle moments, including onboarding, orientation, and offboarding. This role plays a key part in keeping the office running efficiently and at a high standard every day.

Requirements

• Organized and able to prioritize effectively across multiple competing needs
• Proactive and takes ownership — you don’t wait to be told what to do
• Comfortable working in a fast-paced, in-office environment where things change quickly
• Strong communicator and easy to work with across teams
• Willing to jump in and figure things out, even when things aren’t fully defined
• Experience with Google Suite or similar tools

Nice To Haves

• Experience in a similar role (office, workplace, operations, hospitality, etc.)
• Open to early-career candidates, including recent graduates, who are eager to learn and grow

Responsibilities

• Own day-to-day workplace operations for the Waltham HQ, ensuring the office runs smoothly and employees have a seamless in-office experience
• Act as the front line for the office — supporting employees, leaders, vendors, and guests, and handling real-time needs as they come up
• Manage vendor relationships end-to-end, including PO creation, invoicing, and budget tracking
• Oversee facilities and building operations, including submitting and managing service requests, coordinating with property management, and troubleshooting issues as they arise
• Manage mail, shipping, and logistics (FedEx, large shipments, internal requests), and improve processes where possible
• Support employee lifecycle moments in partnership with HR, including onboarding, orientation, and offboarding logistics
• Lead execution of in-office events and engagement initiatives (catering, vendors, logistics, space planning)
• Support affinity groups and internal teams with programming and coordination
• Handle employee requests and workplace issues through a mix of ticketing systems and direct support, balancing planned work with reactive needs
• Maintain office supplies, inventory, and overall workspace readiness
• Partner across IT, Sales, Finance, and leadership to support day-to-day office needs
• Continuously look for ways to improve how the workplace operates and runs

Benefits

• Health and welfare benefits including paid leave
• Generous paid time off policy
• Competitive benefits package that supports the health and well-being of you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed