Workplace Ambassador

Pyramid Global Hospitality•New York, NY

2d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by. What you will have an opportunity to do: If you thrive in a fast‑paced environment and enjoy crafting memorable moments, we’d love to meet you! Our team is built on professionalism, hospitality, and a genuine passion for service. We’re dedicated to creating exceptional experiences for every guest as we bring the spirit of hospitality into the workplace! Our vision for this role is like the elevated service of a high‑end hotel, delivered in a workplace setting to make every person’s day brighter. As a Workplace Ambassador, you’ll be the warm, welcoming first impression for employees and their clients, visitors, and vendors. As the go-to pro you will play a key role in supporting the daily operations of meetings, events, and workplace space. You will also enjoy the benefit of a consistent weekday schedule Monday–Friday 8am-5pm or 9am-6pm depending on business needs. Your Role: Guest Interaction Greet and assist guests with warmth and professionalism Demonstrate empathy, patience, and strong listening skills Escort guests to respective locations and provide resources for meeting attendees Reservations & Communication Manage workspace bookings Monitor desk/office space occupancy Maintain effective communication with all operating departments Collaboration Partner with Pyramid Global leaders to develop & support employee programs along with special offerings for employees and guests Problem Solving & Follow-Up Inspect meeting/event spaces Report maintenance/housekeeping needs and ensure timely resolution Follow up on change requests for accuracy Team Support Act as a liaison for employee workspace needs Assist with office tickets for A/V and facility-related issues Knowledge & Recommendations Possess basic A/V and IT knowledge to report challenges effectively and make recommendations for any changes needed Operational Support Work closely with Meeting & Event Managers to execute events Coordinate with A/V and technical teams on meetings and events What are we looking for? High school diploma or equivalent 1 year of customer service, hotel, or similar experience preferred. Excellent verbal and written communication skills. Ability to multitask and thrive in a fast-paced environment. Compensation: $32.00 - $32.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Requirements

High school diploma or equivalent
1 year of customer service, hotel, or similar experience preferred
Excellent verbal and written communication skills
Ability to multitask and thrive in a fast-paced environment

Responsibilities

Greet and assist guests with warmth and professionalism
Demonstrate empathy, patience, and strong listening skills
Escort guests to respective locations and provide resources for meeting attendees
Manage workspace bookings
Monitor desk/office space occupancy
Maintain effective communication with all operating departments
Partner with Pyramid Global leaders to develop & support employee programs along with special offerings for employees and guests
Inspect meeting/event spaces
Report maintenance/housekeeping needs and ensure timely resolution
Follow up on change requests for accuracy
Act as a liaison for employee workspace needs
Assist with office tickets for A/V and facility-related issues
Possess basic A/V and IT knowledge to report challenges effectively and make recommendations for any changes needed
Work closely with Meeting & Event Managers to execute events
Coordinate with A/V and technical teams on meetings and events