Workplace Ambassador- Waves

Pyramid Global Hospitality

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Workplace Ambassador for their corporate office setting, offering a unique and fulfilling opportunity to provide an unparalleled hospitality experience to clients. This role combines office management, meeting & event services, and top-notch guest service, all while supporting employees and upholding the company's “People First Culture”. The ideal candidate is passionate about hospitality, possesses a "be the difference" mindset, professional polish, strategic thinking, and operational efficiency. The company emphasizes a positive work-life balance and offers comprehensive benefits, 401k matching, and learning opportunities.

Requirements

High school diploma or equivalent
1 year of customer service, hotel, or similar experience preferred.
Excellent verbal and written communication skills.
Ability to multitask and thrive in a fast-paced environment.

Responsibilities

Greet and assist guests with warmth and professionalism.
Demonstrate empathy, patience, and strong listening skills.
Escort guests to respective locations and provide resources for meeting attendees.
Manage workspace bookings.
Monitor desk/office space occupancy.
Maintain effective communication with all operating departments.
Partner with Pyramid Global leaders to develop & support employee programs along with special offerings for employees and guests.
Inspect meeting/event spaces.
Report maintenance/housekeeping needs and ensure timely resolution.
Follow up on change requests for accuracy.
Act as a liaison for employee workspace needs.
Assist with office tickets for A/V and facility-related issues.
Possess basic A/V and IT knowledge to report challenges effectively and make recommendations for any changes needed.
Work closely with Meeting & Event Managers to execute events.
Coordinate with A/V and technical teams on meetings and events.