Workplace Ambassador - Chicago

Compass Group•Chicago, IL

1d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. This role serves as the premier front-of-house hospitality lead for ZO, the client’s global amenity platform at The Franklin Center. This role is dedicated to establishing a warm, inviting environment for tenants while managing seamless day-to-day logistics, administrative operations, and community engagement of the ZO Lounge. As a Rapport representative, the Workplace Ambassador embodies high energy, curiosity, and a "roll-up-your-sleeves" commitment to hosting excellence.

Requirements

Experience in hospitality, guest services, or front-of-house environments
Strong interpersonal and communication skills with a customer-first mindset
Proven ability to problem-solve and manage operations proactively
Comfortable with Microsoft Office and learning new systems/platforms
High energy, team-oriented, and able to balance administrative and hands-on responsibilities

Nice To Haves

Experience supporting events or working in fast-paced, high-volume environments preferred

Responsibilities

Deliver high-touch guest experience, including welcoming members, hosting spaces, and resolving service issues
Coordinate daily clubhouse operations, ensuring all spaces are clean, organized, and fully functional
Manage communications, including email inquiries, help center requests, and daily shift reporting
Execute and support events end-to-end, including setup, coordination, and member engagement
Partner with property management on facility needs, inventory, and maintenance requests
Track space usage, member engagement, and communicate schedules across building teams