Workplace Experience Ambassador 2
JLL•Annapolis Junction, MD
•Onsite
About The Position
The Workplace Experience Ambassador serves as the front-line representative of workplace services, delivering a high-quality, seamless experience for employees, guests, and clients. This role focuses on creating a welcoming, efficient, and productive environment by supporting day-to-day workplace operations, coordinating services, and enhancing overall occupant satisfaction.
Requirements
- 2+ years of experience in workplace services, facilities support, hospitality, or customer service
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with Microsoft Office and workplace service platforms
- Strong attention to detail and problem-solving skills
- Professional demeanor and ability to interact with all levels of the organization
- Candidates must be authorized to work in the United States without sponsorship.
Responsibilities
- Serve as the primary point of contact for workplace-related inquiries, requests, and support
- Greet employees and visitors, ensuring a professional and welcoming environment
- Coordinate and support daily office operations including meeting rooms, events, and common areas
- Manage and track service requests through workplace systems (e.g., ticketing/work order platforms) and ensure timely resolution
- Assist with work order management, including intake, tracking, and follow-up
- Perform and support audits of workplace spaces, services, and processes to ensure compliance and quality standards
- Assist with temporary badge issuance and access coordination as needed
- Support email and calendar management for workplace services and shared resources
- Coordinate with and support vendor management activities, including scheduling, communication, and oversight as needed
- Partner with facilities, janitorial, security, and vendors to maintain a clean, safe, and functional workplace
- Assist with space planning, seating arrangements, and workplace moves as needed
- Monitor and restock office supplies, pantry items, and shared resources
- Support workplace events, employee engagement activities, and client visits
- Conduct routine walkthroughs to identify and resolve issues proactively
- Maintain accurate records, logs, and reporting related to workplace services
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
