Professional, Workplace Experience

JLL•Boston, MA

1d•Onsite

About The Position

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This dynamic, client-facing role combines passion for service with outstanding interpersonal skills to create a hospitality-focused workplace environment where employees and visitors feel welcomed, assisted, and comfortable. You'll serve as the face of JLL's service delivery, building meaningful relationships while maintaining the highest standards of professional excellence. This position offers the opportunity to shape workplace culture, drive employee satisfaction, and contribute directly to JLL's commitment to delivering world-class real estate services.

Requirements

High School diploma or GED, or equivalent demonstrated experience in hospitality or customer service roles
Minimum 2-3 years of hospitality management or customer service experience in professional environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with demonstrated expertise in calendar management and communication tools
Excellent verbal and written communication skills with proven ability to interact effectively with clients at all organizational levels
Strong analytical and problem-solving abilities with demonstrated initiative, leadership capabilities, and ability to multitask in fast-paced environments while maintaining meticulous attention to detail
Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout the facility
Emergency Response Certification
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in reception, concierge services, or client-facing roles within commercial real estate or corporate environments
Knowledge of security systems, digital visitor management platforms, and fire safety protocols
Experience with Canva or similar design platforms for creating marketing materials and internal communications
Background in facilities management, property services, or vendor management in corporate settings
Social media management experience using Microsoft Teams and internal employee engagement platforms
Experience working in multi-site operations with standardized processes and service delivery models

Responsibilities

Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services including guest welcome, visitor registration, and badging processes through proprietary web-based systems
Spend a minimum of two hours daily welcoming employees at building entrances while actively monitoring workspace conditions, maintaining brand standards, and fostering positive employee engagement
Conduct routine walkthroughs and assessments throughout the facility to ensure compliance with Service Level Agreements, performance metrics, and quality standards
Build and maintain meaningful relationships with client employees through proactive communication, personalized follow-up on all requests, and attentive service delivery
Manage conference room bookings, coordinate catering orders, assist with event planning and execution, and support Work Order management in collaboration with facilities teams
Oversee email inbox management, create and distribute site-wide communications, maintain inventory systems, and provide onboarding support for new employees
Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges while ensuring compliance with security protocols and maintaining accurate access records