Workforce Talent Advisor 3rd Shift

Surge Staffing • Florence, KY

3d

About The Position

Surge Staffing is hiring a Workforce Talent Advisor for a permanent, full-time internal position. The role is described as an entry-level customer service and sales position on a third-shift schedule, Monday through Thursday, 7:00 p.m. to 5:30 a.m. EST. The Workforce Talent Advisor provides customer service to clients and temporary associates, recruits and supports candidates, helps meet client staffing needs, and contributes to sales, business development, and branch profitability. The role also handles administrative and marketing tasks and acts as a liaison between clients and temporary associates.

Requirements

• At least one year of sales experience.
• High school diploma required; equivalent work experience or education is greatly preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
• Ability to travel to various locations and customer sites as needed; reliable transportation is required.
• Ability to work effectively and efficiently both independently and in a group setting.
• Sales-minded and team-oriented, with the ability to remain calm under pressure.

Nice To Haves

• Previous experience in a supervisory or leadership role.
• Previous experience in sales, human resources, or a service industry.

Responsibilities

• Deliver customer service to clients and temporary associates.
• Search resumes and use candidate pools and staffing or job-board resources to fulfill client orders in a timely manner.
• Recruit candidates, conduct interviews, and follow up with candidates and temporary associates.
• Match employee skill sets to customers’ hiring needs.
• Assist with developing business leads and retaining current clients.
• Serve as a professional and reliable liaison between temporary associates and clients.
• Maximize billable hours to increase market share and branch profits.
• Perform administrative tasks that support quality performance.
• Conduct service calls to ensure customer service quality and outside sales calls to obtain new business partnerships and customers.
• Present customers with additional Surge Staffing products and services.
• Implement and manage marketing programs for sales calls, direct mail, in-office demonstrations, and public relations for the assigned branch.
• Build business partnerships through customer service and customer development and retention strategies.
• Recruit, train, and retain temporary associates; coach and counsel them to support quality performance and job satisfaction.
• Troubleshoot and resolve problems or complaints involving temporary associates, customers, and other personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED