Workforce Supervisor, Commercial Production Lab

GeneDx•Gaithersburg, MD

6d•$75,000 - $108,000•Hybrid

About The Position

The Workforce Supervisor leads a team within the Commercial Production Lab, providing daily coaching, guidance, and support to ensure efficient execution of daily operations. This role is responsible for maintaining operational excellence, fostering a culture of accountability, and aligning team performance with departmental objectives. The Supervisor manages key administrative functions including onboarding, offboarding, timecard review, and personnel reporting. Workforce Supervisors are categorized into four functional tracks—Non-Technical, Technical, Technical GS-eligible with Letter of Delegation, and Clinical Abstracting—which define their scope of responsibilities and daily tasks.

Requirements

High School Diploma required for non-technical roles in Accessions.
Associate’s Degree in Nursing required for clinical abstracting roles; BSN from an accredited College of Nursing preferred but not required.
Degree in Molecular Biology, Genetics, Biotechnology, Genetic Counseling or a related field; PhD in Biology, Genetics or related field; MD or DO with experience in human genetics plus: At least 5 years of relevant experience with a Bachelor’s degree, including progressive leadership responsibilities.
At least 2 years of relevant experience with a Master’s degree.
At least 1 year of relevant experience with a PhD, MD, or DO.
Comparable educational, clinical, operational, or research experience will be considered, including supervisory roles in regulated healthcare, laboratory, or administrative settings.
At least 2 years of experience at GeneDx or in a comparable position involving clinical abstraction, laboratory operations, workforce supervision, or cross-functional team leadership.
Prior experience in clinical diagnostics, laboratory testing, data abstraction, or healthcare operations preferred.
Excellent writing, communication, and collaboration skills, with strong organizational, time management, and critical thinking abilities.
Professional-level mathematical, computer, reasoning, and language skills required.
Consistently demonstrates high performance in current responsibilities, with strong attention to detail and minimal errors. Excellence is reflected in the quality and quantity of work produced, reliability, collaboration, and proactive engagement.
Strong leadership, mentoring, and project coordination skills, with the ability to manage multiple priorities and support team development across technical and non-technical domains.

Nice To Haves

BSN from an accredited College of Nursing preferred but not required.

Responsibilities

Conduct regular check-ins to address concerns, resolve issues, and escalate when necessary.
Manage employee time-off requests and ensure adequate coverage in coordination with Directors.
Discuss performance goals and expectations, gather peer feedback, prepare and review performance evaluations.
Provide ongoing coaching, mentoring, and constructive feedback.
Identify individuals needing additional support and facilitate skill development opportunities.
Collaborate with training leads to onboard new hires and reinforce policies, procedures, and team culture.
Ensure consistent and efficient lab operations by maintaining shift schedules, monitoring sample queues, and triaging sample quality.
Track and record training, competencies, and cross-training efforts.
Draft and maintain daily operations-related NCEs in partnership with the Quality Team.
Escalate production trends and issues to the Technical Operations Team.
Write shift notes and monitor end-of-day (EOD) files.
Facilitate communication among team members to support workflow continuity and service quality.
Be competent in respective frontline tasks to provide necessary coverage and enhance lab knowledge.
Provide day-to-day supervision or oversight of the laboratory operation and the personnel performing testing (if acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science).
Ensure accessibility at all times (on site, by telephone, or by electronic consultation) to resolve technical problems in accordance with policies and procedures (if acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science).
Monitor the performance characteristics of tests and ensure that acceptable levels of performance are consistently maintained (if acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science).
Verify that personnel are trained prior to performing testing on patient specimens independently (if acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science).
Complete staff competency assessments at the appropriate intervals (if acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science).
Ensure action is taken when personnel do not perform as expected (if acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science).
Process Salesforce tickets, including test additions, cancellations, holds, and accession edits (Non-Technical Supervisors).
Perform sample triage and investigate sample reviews, R2Rs, sex mismatches, and emergency alerts (Technical Supervisors).
Request new specimens, mark samples as DNU/DND, and investigate missing samples/DNAs (Technical Supervisors).
Requeue samples after run failures or control issues (Technical Supervisors).
Troubleshoot robotic errors and escalate complex issues via ticketing (Technical Supervisors).
Coordinate annual equipment verifications (Technical Supervisors).
Provide GS coverage during work hours (Technical GS-Eligible Supervisors).
Support Quality and Technical Operations with GS-qualified tasks (Technical GS-Eligible Supervisors).
GS-qualified tasks include drafting, reviewing, and signing controlled documentation (logs, NCEs, SOPs, PQ/PV/IIC), participating in audits, and ensuring action is taken to achieve regulatory compliance (Technical GS-Eligible Supervisors).
Review and abstract clinical information provided by clients for phenotype-driven testing into GeneDx software, including clinical exam findings, medical history, prior genetic test results, and family history (Clinical Abstracting).
Perform expert clinical abstraction with a focus on complex cases and efficiency (Clinical Abstracting).