Manager Commercial Production Lab

GeneDx•Gaithersburg, MD

9h•$110,000 - $158,000•Hybrid

About The Position

The Manager leads a team within the Commercial Production Lab, providing day-to-day guidance, coaching, and support to ensure high-quality execution of diagnostic workflows. This role is responsible for fostering team performance, maintaining a culture of accountability and continuous improvement, and ensuring alignment with departmental goals. The Manager monitors key performance indicators, supports professional development, and ensures adherence to standard operating procedures. In collaboration with Functional Leads and cross-functional partners, the Manager helps drive timely completion of projects and contributes to broader operational success.

Requirements

Degree in Molecular Biology, Genetics, Biotechnology, Genetic Counseling or a related field; PhD in Biology, Genetics or related field; MD or DO with experience in human genetics
At least 5 years of relevant experience with a Bachelor’s degree, including progressive leadership responsibilities.
At least 2 years of relevant experience with a Master’s degree
At least 1 years of relevant experience with a PhD, MD, or DO
Demonstrated expertise in clinical diagnostics, with a strong track record of leadership and management in roles of increasing responsibility, including experience at GeneDx or within similarly specialized environments.
Must maintain above average level of performance in duties with minimal errors.
Excellent writing, communication, and collaboration skills, with strong organizational, time management, and critical thinking abilities.
For relevant positions, ABMGG Diplomate or equivalent certification in a specialty may be required.
For Genetic Counselors, Master’s degree from an accredited genetic counseling program is required. Certification by the American Board of Genetic Counseling (ABGC) or equivalent is required. Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs.

Nice To Haves

experience at GeneDx or within similarly specialized environments

Responsibilities

Directly manages a small group of individual contributors with a primary focus on personnel management.
Serves as the main point of contact for direct reports within the functional area.
Conducts regular meetings to address performance, concerns, and development needs.
Manages employee time-off requests and coordinates with functional leads to ensure adequate coverage.
Collaborates with training leads to onboard new hires and reinforce team culture, policies, and expectations.
Discusses performance goals and expectations; gathers feedback and prepares and delivers performance reviews.
Provides constructive feedback, coaching, and mentoring to support ongoing skill development.
Identifies training needs and individuals requiring additional support; participates in Performance Improvement Plans and terminations as needed.
May perform competency assessments.
Facilitates communication within the team and across functional areas.
Serves as a key resource for complex cases and questions, applying expert knowledge of processes, policies, genes, tests, and workflows.
Troubleshoots own cases and supports others in resolving issues.
Maintains high accuracy and meets workload targets with attention to detail.
Performs additional duties within validated competency scope and as assigned to support team or departmental needs.
If ABMGG Certified: Fulfills responsibilities of Clinical Consultant as defined by CLIA (42 CFR 493.1457), including: Consultation Availability, Report Oversight, Result Authorization.
If performing clinical patient genetic counseling: Maintains Certified Genetic Counselor (CGC) credential, provides genetic counseling via teleconferencing, participates in patient and client communication, supports education and competency training for laboratory staff, meets annual continuing education requirements.
If acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis: Provides day-to-day supervision or oversight of the laboratory operation and personnel, ensures accessibility to resolve technical problems, monitors test performance characteristics, verifies staff training, completes staff competency assessments, ensures action is taken when personnel do not perform as expected.