Workforce Specialist

Black Box • Plano, TX

1d

About The Position

The Workforce Specialist supports workforce administration, reporting, mobilization planning, collaboration, and process improvement for Black Box. The role maintains workforce tracking systems and records, verifies employee assignments and status changes, monitors utilization and deployment readiness, and supports forecasting and manpower planning. It also prepares and validates workforce metrics and reports for leadership, handles ad hoc reporting requests, and reviews timesheets and expense reimbursements.

The specialist helps coordinate employee deployments to project sites, including onboarding requirements, travel, lodging, and readiness issues that could affect project start dates. The position works with Recruiting, Training, HR, field staff, project managers, and operational leadership to coordinate workforce information and staffing activities. It also supports workforce management tools and dashboards, maintains procedures, and identifies improvements to tracking and reporting processes.

Black Box is described as a global technology solutions provider with more than 2,500 team members across 24 countries. The company designs, deploys, and manages IT infrastructure solutions and emphasizes innovation, ownership, transparency, continuous growth, and customer experience.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, or a related field.
• 1–4 years of experience in Workforce Management, Operations Planning, or similar roles.
• Experience supporting 24/7 mission-critical environments, such as data centers, telecom, cloud, or similar environments.
• Strong analytical and modeling skills using Excel, SQL, or similar tools.
• Experience with workforce management platforms such as Kronos/UKG, NICE, Workday, or similar.
• Experience in hyperscale or colocation data center environments.
• Knowledge of capacity planning and infrastructure lifecycle management.
• Familiarity with ITIL, incident management, or service operations frameworks.

Responsibilities

• Maintain workforce tracking systems and staffing databases.
• Verify employee assignment information, project placements, and workforce status changes.
• Audit workforce reports for accuracy and completeness.
• Track employee utilization, availability, and bench status.
• Assist with workforce forecasting and manpower planning.
• Validate workforce reports before distribution to leadership.
• Generate weekly and monthly workforce metrics and staffing summaries.
• Monitor workforce dashboards and identify data discrepancies.
• Maintain workforce records, including project assignments, start dates, training completion, and deployment status.
• Support leadership with ad hoc reporting requests.
• Audit timesheets and review expense reimbursements.
• Assist in coordinating employee deployments to project sites.
• Track onboarding requirements, including background checks, drug screens, training, and customer-specific requirements.
• Coordinate travel and lodging requests with appropriate departments.
• Monitor deployment readiness and escalate issues that may affect project start dates.
• Support workforce mobilization during high-volume staffing periods.
• Partner with Recruiting to track candidate onboarding progress.
• Work with Training teams to monitor training completion and deployment readiness.
• Coordinate with HR regarding employee status updates and workforce records.
• Communicate workforce updates to project managers and operational leadership.
• Support workforce planning meetings and staffing reviews.
• Collaborate with field staff on best practices.
• Identify opportunities to improve workforce tracking and reporting processes.
• Assist in maintaining workforce procedures and documentation.
• Support implementation of workforce management tools and dashboards.
• Recommend process improvements that increase visibility and reporting accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level