Workforce Services Representative 4

State of Nevada•Reno, NV

3d•Onsite

About The Position

This position works with re-entry customers in need of special assistance in obtaining employment. Responsibilities include collaborating with our community partners to assist these individuals in returning to gainful employment. The incumbent will coordinate with Department of Corrections staff and facilities to meet with inmates in correctional facilities to help them prepare for reentry into the workforce. They may facilitate outreach and workshops in state and local prisons and jails for those inmates that are within 6-months to 1-year of being released to transitional housing and other correctional facilities; work with specific employers who hire job seekers who are hard-to-place due to their backgrounds; and assist with our bonding program. Reliable transportation and daily community commuting required. Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Requirements

Graduation from high school or equivalent education and three years of employment services experience which included interviewing job seeking customers to gather education and work history information or job requirements from business customers; evaluating job seeking customers’ education and training and applying a knowledge of occupational requirements and labor market conditions to identify and develop appropriate training opportunities; determining eligibility for agency services based on established policies, procedures and requirements; establishing working relationships with business customers to clarify job listing requirements, discuss possible referrals for job listings, and promote services offered through Employment Services and one-stop offices; and managing a case load of customers receiving program services
OR three years of sales and/or marketing experience which included making public presentations, soliciting new business accounts and/or promoting goods and services
OR one year of experience as a Workforce Services Representative III in Nevada State service
OR an equivalent combination of education and experience as described above.
Knowledge of federal and State laws and regulations and agency policies and procedures for assigned programs; training providers within the community; computer modules used for case management, customer assessment and developing an employment plan; unemployment insurance benefit job search requirements; marketing techniques; behavior modification techniques used to assist job seeking customers change behaviors which present barriers to employment.
Skill in coordinating efforts to supply information and needed services; composing business correspondence and reports; managing an ongoing case load of customers receiving program services and/or assistance; building and maintaining working relationships with other agencies, business customers, professional groups, and organizations.
Ability to establish rapport and gain trust of customers to analyze, discuss and advise them on sensitive personal attributes, attitudes or behaviors which may present obstacles to employment; analyze a customer’s behavior and attitudes and provide insight to overcome barriers to employment; identify job seeking customers’ strengths and weaknesses and develop mutual strategies to promote employment; identify appropriate training to enhance a customer’s employability in their chose occupation; train staff on assigned program requirements, policies and procedures; train staff on assigned program requirements; participate in and represent the division at cooperative agency meetings, community sponsored workshops and with community organizations; monitor vendor contracts for compliance; mediate between parties with opposing views; respond quickly to unexpected situations; compose newspaper, radio and television advertisements and public service announcements; speak publicly and extemporaneously to provide information and persuade others to accept or adopt a specific course of action; prepare and maintain reports.

Nice To Haves

Reliable transportation and daily community commuting required.

Responsibilities

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests.
Assist customers in registering for services.
Search current job listings and screen job seeking customers to ensure education and experience meet job order specifications.
Contact businesses on behalf of job seekers.
Refer qualified customers to businesses and verify referral results.
Provide information and referrals to programs available in the community.
Identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services.
Gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters.
Provide explanations understandable to the customer regarding procedures and resource center usage.
Advise job seeker on results of self-assessment tests and career direction options.
Suggest training and other resources to assist in career pursuit.
Edit and proof resumes.
Identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
Conduct individual or group orientation sessions to inform customers of programs and services available.
Answer inquiries from the public and employers regarding workforce investment services and programs.
Perform related duties as assigned.
Incumbents are involved in outreach efforts to the community and business customers and spend the majority of their time communicating with business customers to develop jobs or market and provide the services offered through the Employment Security Division (ESD).
Positions allocated to this option provide most of the services described in the above Employment Services section at this level for veteran employment and assist Employment Services and the Disabled Veterans Outreach Program (DVOP) in obtaining employment for veterans as needed.