Workforce Operations Manager

Hire Overseas

1d • Remote

About The Position

We're looking for a Workforce Operations Manager to own the people and output management side of a data labeling operation at a fast-moving AI company. You will manage teams of 5 to 10 workers per project, keep their work output on track, and handle the handoff of finished labeled outputs to the engineering team. This is a non-technical, pure operations role — you will not be building anything. The ideal background for this role is not a traditional project management resume. We are looking for someone with community management or people management experience — someone who has run a Slack community, managed a distributed workforce, or kept a group of remote knowledge workers aligned and producing without micromanaging. If you are a strong people operator who knows how to manage output quality across a distributed team and can keep things moving without being the most technical person in the room, this role is a strong fit.

Requirements

• Experience managing a distributed workforce, community, or knowledge-worker team — this is the most important qualification
• Background in community management, workforce operations, or people management in an async remote environment
• Strong written and verbal English communication skills with the ability to give clear direction and feedback across a distributed team
• Highly organized with the ability to track multiple team members and project workstreams simultaneously without losing visibility
• Comfortable managing output quality without needing to understand the technical details of what is being produced
• Proactive communicator who surfaces issues early and keeps stakeholders informed without being asked
• Self-directed and reliable in a fully remote, async environment

Nice To Haves

• Experience managing Slack communities or distributed knowledge-worker groups
• Background in data labeling, AI training data, or knowledge-work operations
• Prior experience in a forward-deployed or embedded operations role
• Familiarity with tools such as Notion, Airtable, or similar platforms for tracking team workflows
• Experience working inside an early-stage AI or technology company

Responsibilities

• Manage teams of 5 to 10 workers per project, keeping their work output on track and on schedule
• Monitor output quality and flag issues early before they affect delivery
• Provide clear direction, feedback, and accountability to team members throughout each project
• Maintain team engagement and performance across a distributed, async workforce
• Own the operations side of the data labeling workflow from team assignment through to finished output
• Coordinate the handoff of completed labeled outputs to the engineering team accurately and on time
• Maintain organized records of project status, team assignments, and output tracking
• Identify and resolve bottlenecks in the workflow before they create delays
• Manage team communications across async channels including Slack and email
• Build a reliable, well-managed workforce that produces consistent quality output
• Onboard new team members efficiently and ensure they understand expectations from day one
• Surface recurring issues, feedback, and improvement opportunities to leadership

Benefits

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed