Workforce Operations Manager (2nd Shift)

IMPACT WORKFORCE SOLUTIONS•West Point, GA

7d•Onsite

About The Position

The Workforce Operations Manager oversees daily production performance, employee engagement, staffing operations, quality initiatives, and continuous improvement efforts to ensure operational excellence. The ideal candidate is a hands-on leader with experience in manufacturing operations, employee development, and customer-focused service delivery. This position will partner closely with production leadership, quality, and human resources to achieve safety, quality, productivity, and workforce objectives.

Requirements

Bachelor’s Degree or equivalent experience
3-5 years of experience in manufacturing, operations, staffing, workforce management, or related leadership roles.
Strong understanding of workforce planning, employee engagement, recruiting, and onboarding processes.
Experience with Lean Manufacturing principles, continuous improvement methodologies, and performance management.
Proficiency with Microsoft Office Suite, HRIS/ATS systems, ERP systems, and production reporting tools.
Strong analytical, problem-solving, and organizational skills.

Nice To Haves

Automotive manufacturing experience.
Lean Manufacturing Certification.
Six Sigma Green Belt or Black Belt Certification.
Knowledge of IATF 16949, ISO 9001, or other quality management systems.
Experience with high-volume production operations.
Project management experience or certification.
Experience managing contingent workforce programs or staffing operations.

Responsibilities

Direct and oversee daily 2nd shift production operations to meet safety, quality, delivery, and cost objectives.
Monitor key performance indicators including productivity, attendance, quality performance, downtime, turnover, and headcount attainment.
Ensure shift objectives are achieved while maintaining operational continuity across shifts.
Manage employee attendance, retention, engagement, and performance initiatives.
Coordinate orientation and training tracking for new hires and existing employees.
Support employee relations through coaching, counseling, investigations, and corrective action processes.
Maintain compliance with company policies, labor regulations, and customer requirements.
Ensure compliance with OEM quality standards, customer requirements, and internal quality management systems.
Identify opportunities to improve workforce performance, employee engagement, and operational efficiency.
Maintain a safe and compliant work environment in accordance with OSHA regulations and company policies.
Ensure compliance with customer requirements, industry standards, and organizational procedures.