Workforce Operations

Boot Barn • Irvine, CA

10h • $20 - $23 • Onsite

About The Position

This role focuses on operations and administrative tasks within a fast-paced environment. It requires strong customer service, problem-solving abilities, and teamwork. The position involves assessing customer experience, promoting engagement, and understanding customer needs to offer aligned products. Effective communication, both listening and conveying information clearly, is essential. Building trust through follow-through, honesty, and respect for company values is also a key aspect of this role.

Requirements

• Strong communication, customer service, time management and organizational skills.
• Proven record of success in operations / administrative work.
• Good Verbal and written communication skills
• Computer Literate
• Strong analytical aptitude
• Critical thinking skills.
• Good presentation skills
• Strong customer service and people skills
• Ability to multi-task and work in a fast-paced environment
• Strong customer service skills, advanced problem solving abilities, ability to work well with others, and be a strong team player.
• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

Responsibilities

• Assess customer experience within the store and promote a culture of customer engagement.
• Be attentive to customers and understand their needs.
• Offer products that are aligned with the consumers’ expectations.
• Continually search for ways to improve customer service.
• Listen carefully and attentively to others' opinions and ideas.
• Communicate information clearly, concisely, and professionally.
• Follow through on commitments.
• Be honest and direct with others.
• Promote a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards.
• Ensure the protection of confidential information.
• Complete all documentation and reports accurately.
• Communicate with partners and customers.

Benefits

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, Dental, Vision and Life Insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed